... drives digital transformation by migrating and optimizing workloads on public cloud platforms with cloud-native and AI-powered services. This note guides heads of IT sourcing, procurement and/or vendor management to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner ...
Analyst(s): Peer Community Contributor
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... The research methodologies, segmentation, definitions and metrics used for our 2021 Forecast and Market Share statistics documents are detailed and updated in this report. What You Need to Know Introduction Notable Changes Methodology Metrics High-Level Definitions and Segmentation Frequently Asked Questions ...
Analyst(s): Naresh Singh | Christian Canales | Joe Skorupa
... This guide will help heads of enterprise risk management determine the goal of their risk interview, formulate probing interview questions and drive an effective conversation with interviewees. Overview Steps Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Enterprise Risk Management Research Team
... Access Insights Already a Gartner client? Customer service technology sees continued investment, driven in part by expectations of provable ROI for agentic and generative AI functionality. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of CSS technologies ...
... The new digital work environment has redefined the development needs and learning expectations of IT employees. CIOs can use this guide to design a training and support program to help IT managers coach employees more effectively. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? AD grew by 10.7% in 2023, reaching $21.0 billion. Create continued to be the dominant segment contributing 51.4% share and the plan registered the highest growth of 21.3% in 2023. Microsoft, Atlassian, IBM, GitHub and Broadcom are the top five vendors with exc ...
Analyst(s): Shailendra Upadhyay | Colin Fletcher | Umang Dwivedi
... ServiceNow has acquired Moveworks, a competitor in the AI applications for ITSM market. Heads of I&O must assess integration risks, roadmap alignment, and renewal strategies — especially where Moveworks is deployed on non-ServiceNow platforms. Insights at a Glance Issue Context Impact Brief Implications ...