... As rising regulatory risks and fast-moving AI expose critical weaknesses in legal structures, general counsel face urgent pressure to modernize. GC can use this set of considerations to evaluate their current organizational structure against both legal department and organizational needs as well as ...
Analyst(s): Roxanne Rogers
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... Simply deploying AI tools does not guarantee business value when digital workers skip AI fundamentals. Use the practical tips and strategic behavioral shifts in this workshop to transform passive users into a workforce that has adapted to AI. Overview Gartner Recommended Reading Gartner Insights Abstra ...
Analyst(s): Adam Preset | Sohail Majumdar | Cory Decker | Joe Mariano
... Access Insights Already a Gartner client? Organizations should go beyond insights from survey programs by adopting AI-driven predictive CX intelligence. By integrating behavioral, operational, and feedback data, these systems anticipate customer needs and turn insights into systematic action that meas ...
... Access Insights Already a Gartner client? Decisions about AI cost models often look sound in pilots but break at scale. As usage, commitments and autonomous workflows grow, costs can outpace value. CIOs must put in place the governance, accountability and economic controls that ensure AI spending scal ...
... Access Insights Already a Gartner client? Government CIOs face pressure to transform their organizations to adapt to AI, digital, and agile goals. However, change resistance and legacy cultural barriers frequently stall these efforts. This research introduces the Culture PRISM model to help CIOs ident ...
Analyst(s): Tanya Arora | Christie Struckman | Chad Walker
... Agentic AI is outpacing infrastructure planning, increasing the risk that today’s architecture decisions become tomorrow’s constraints. Infrastructure architects must design platforms that adapt to changes in technology, policy and cost, without repeated redesign. Overview Analysis Recommendations Concl ...
... Healthcare providers are rapidly moving from AI experimentation to scaling generative and agentic AI across clinical, administrative and operational workflows. CIOs can use this research to explore their peer’s real-world deployments, high-impact use cases, and quantified clinical and financial outc ...
Analyst(s): Allison Dennis | Veronica Walk | Saru Mehta
... Board interactions are infrequent. However, they are opportunities to elevate material risks and build credibility. Executives should present a concise, cross-domain view linking risk exposure to business priorities and recommended actions, while clearly stating the support needed from the board. Ove ...
... Access Insights Already a Gartner client? Legacy technology operating models are a bottleneck in the AI era, because they stall enterprise agility and increase risk exposure. CIOs can use the six-stage playbook outlined in this research to redesign their operating model, enabling well-governed autonom ...
Analyst(s): Vishnu Kumar | Neha Kumar | Tomas Nielsen