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Research Jun 2026
... analytics, and AI. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Accenture Capgemini Cognizant Datamatics Deloitte DXC Technology EXL Genpact HCLTech IBM Infosys PwC Sutherland TCS Tech Mahindra Wipro Inclusion and Exclusion Criteria Evaluation Criteria Context Market Overview Gartner ...

Analyst(s):   Emily Connelly   |   Jan Ambergen
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Research Jun 2019
... software market continues to exhibit market segment overlap as a result of demand for analytics-based functionality. ITOM technology providers must compete in markets with integrated, modular offerings to continue take share from legacy vendors. Key Market Findings Vendor Performance Highlights Market Share ...

Analyst(s):   Laurie Wurster   |   Federico De Silva
Premium Research Oct 2026
... Industrial OEMs possess a first-mover advantage in autonomous operations across asset-intensive industries. However, long-term value and future market leadership will accrue to technology product and service providers who combine industrial AI, physical AI, orchestration and workflows to deliver trusted ...

Analyst(s):   Sruthi Nair   |   Scot Kim   |   Nicole Foust   |   Jonathan Davenport
Premium Research May 2024
... As attackers gain access to and abuse OAuth 2.0 access tokens, organizations are looking for guidance on standards for token lifetime. Security and risk management technical professionals should establish use-case-specific guidance and add compensating controls to protect tokens. More Detail Gartner ...

Analyst(s):   Erik Wahlstrom
Premium Research May 2025
... daily operations, while still maintaining a strategic focus. This research identifies key investments to enable decision making and guide digital transformation strategy for supply chain planning leaders. Overview Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jan Snoeckx   |   Eva Dawkins   |   Christian Titze
Premium Research Jun 2025
... Organizations struggling with remote work efficiency should invest in UCaaS for seamless communication, collaboration and reduced management burdens. This note guides infrastructure and operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
Research Apr 2021
... fab equipment market grew by 16.4% to $64.9 billion in 2020. A strong demand across consumer electronics, 5G and hyperscalers, and pursuit for achieving IC self-sufficiency led leading-edge logic players and domestic Chinese players, respectively, to spend aggressively. Overview Market Share Data Overall ...

Analyst(s):   Bob Johnson   |   Gaurav Gupta
Research Jun 2021
... orders, along with demand for intelligence, processes, platforms and organizational structures to support new ecosystems, is driving the ITOM experience management software market. In 2020, it reached $6.3 billion, dominated by ITSM. Overview Market Share Data Overall Market Segment Performance Analysis ...

Analyst(s):   Laurie Wurster   |   Shailendra Upadhyay
Premium Research Jul 2025
... Organizations struggling with customer life cycle management should opt for CSM platforms to get data-driven insights and increased account health visibility. This note guides product marketing leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
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