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Research Aug 2023
... than most other application software markets, exceeding $24.7 billion. The growth rate in constant-U.S.-dollar terms (base 2020) was 14.7%, which was double that of the previous year, indicating much higher growth in investments. Overview Market Share Data Overall Market Segment Performance Analysis Top ...

Analyst(s):   Neha Gupta   |   Balaji Abbabatulla   |   Mudit Sharma
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Research Jun 2021
... support software market reached $24.6 billion in 2020. The 12.9% year-over-year market growth is driven by the need to engage with clients during COVID-19, providing seamless multichannel customer experience as well as the need to continue supporting their remote workers. Overview Market Share Data Overall ...

Analyst(s):   Julian Poulter   |   Supradip Baul   |   Yanna Dharmasthira   |   Neha Gupta
Premium Research Mar 2026
... deployment of AI in OT environments can create considerable value by optimizing the interaction of market factors, processes, people, and technology in core oil and gas operations. This research provides guidance for CIOs seeking improvements by scaling AI inside their plants and facilities. Gartner Insights ...

Analyst(s):   Ricardo Chang
Podcast May 14 2026
... CIO’s role is shifting from technology owner to orchestrator Dig Deeper Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast ...
Premium Research Aug 2025
... This assessment plots 20 of the most prominent use cases for generative AI in retail against value and feasibility. Retail CIOs can use this to guide strategic conversations for investment priority decisions for this technology. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading ...

Analyst(s):   Robert Hetu
... technology leaders, primary market research, and thought leadership from industry innovators. We produce clear, consistent, and forward-thinking research that empowers CIOs, technology leaders, and strategy offices to develop and sustain strategies that drive differentiated results for their organizations. ...
... the process for developing a strategic plan, communicating strategic plans, aligning marketing budgets to strategy Marketing Leadership: Change management, cross-functional and intra-marketing collaboration, upskilling marketers' strategic thinking; influencing marketing team culture; market shaper CMO ...
Research Oct 2026
... leading AI providers while ensuring enterprise-grade data protection, compliance, and privacy controls. Crucially, Amazon Bedrock is an underlying infrastructure platform rather than an out-of-the-box software application designed directly for end-user finance professionals. Consequently, finance executives ...

Analyst(s):   David Condon   |   Nauman Abbasi
Research Jun 2025
... practices, cloud-native architectures and the increased usage of open-source software amplify the need for continuous security and compliance. This research helps software engineering leaders guide their teams to integrate developer-friendly security tools into their DevOps pipelines. Overview Introduction ...

Analyst(s):   Manjunath Bhat   |   Prasanna Lakshmi Narasimha
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