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Premium Research May 2026
... cross the data-dependency boundary will successfully scale agentic AI implementations, differentiate against competition, and grow their share of the market. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ben Fieselmann   |   Fernando Pereiro
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Research Aug 2021
... managed services market grew 0.5% in U.S. dollars (0.3% in constant currency) in 2020. Strength in custom development services offset a decline in areas such as back-office application migration projects, many of which were paused during the pandemic. Overview Market Share Data Overall Market Segment Performance ...

Analyst(s):   Dean Blackmore   |   Colleen Graham   |   Neil Barton   |   Susanne Matson
Research Jul 2021
... — the third fastest growing market in application infrastructure and middleware. Usage of APIs and the rising need to govern it, is driven by remote working, automation, integration, modernization, transformation and regulations. Overview Market Share Data Overall Market Segment Performance Analysis ...

Analyst(s):   Fabrizio Biscotti   |   Satyam .   |   Akash Jain   |   Mark O'Neill   |   Bindi Bhullar
Research Jul 2026
... must use AI as a catalyst to transform their organizations’ business models, redefine revenue streams and outpace technological disruption — turning market upheaval into competitive advantage. Why This Matters Blind Spots What’s Around the Corner Top Client Questions Gartner’s Positions Your Journey as ...

Analyst(s):   Ed Gabrys   |   Leinar Ramos
Premium Research Apr 2022
... When delivering digital transformation projects and services, IT service providers mainly link delivery results to technology-focused metrics. CSP CIOs can achieve stronger outcomes by ensuring that the relevant business outcome KPIs are included and monitored consistently while working with ITSPs. G ...

Analyst(s):   Amresh Nandan   |   Jouni Forsman
... CTP) In his previous role at Gartner, Mr. Zijadic was a Research Specialist for the Enterprise Software Applications team. Sales Force Automation Platform- Vendor evaluation and strategy for selecting the best-fit vendor, market evolution and future direction Sales AI & ML (Predictive, Generative, AI Agents ...
Premium Research Nov 2025
... tools monitor and improve employee interactions with company-provided technology, offering actionable insights and self-healing automations. This note guides IT leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Peer Community Contributor
Research Nov 2025
... strategy threatens business value by increasing interoperability challenges and undermining existing governance. Software engineering leaders must guide their teams in building secure, scalable, and governed AI applications using MCP. Gartner Research ...

Analyst(s):   Alex Coqueiro
Premium Research Jan 2026
... Organizations struggling with application delivery speed and maintenance are increasingly investing in enterprise low-code application platforms. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned ...

Analyst(s):   Peer Community Contributor
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