... Demonstrating the value of IT to the board and CEO is more crucial than ever for a CIO. According to Gartner, 70% of digital leaders have not made significant progress towards their digital transformation goals. Despite this, technology investments have increased across organisations, leaving CIOs with ...
Analyst(s): Walter Harmon | Denny Shank | Tom Rad kiewicz | Elaine Hicks
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... and LinkedIn using #GartnerSEC. About Gartner for Cybersecurity Leaders Gartner for Cybersecurity Leaders equips security leaders with the tools to help reframe roles, align security strategy to business objectives and build programs to balance protection with the needs of the organization. Additional ...
... customer satisfaction. What are the primary objectives for AI in customer service agent roles? The primary objectives are to improve customer experience and achieve cost efficiency, guiding the integration of AI in agent roles. More resources for the Future of Customer Service Agents ...
... professionals better equip managers to lead their teams through changes such as restructures, M&A and digital transformation. When to Use Directions for Use Gartner Research ...
... Feedback Channels and Data Data Analysis Capabilities Customer Journey Visualization Automated Action Voice of Employee Input Enterprise Support Go-to-Market Model Support Application of AI VoC Data Sources Are Surveys Only VoC Data Sources Include Indirect Feedback VoC Data Sources Extend to Inferred Feedback ...
Analyst(s): Michael Maziarka | Deborah Alvord | Brad Fager | Maria Marino | Chad Storlie
... has further emphasized the necessity for security controls, leading to an increase in cloud security spending,” said Upadhyay. Spending on infrastructure protection is projected to grow 20.4% in 2024. This is fueled by the expansion of both the endpointprotection platform (EPP) and security information ...
... Access Insights Already a Gartner client? Global VUCA- and tariff-driven price hikes are causing a pause in PC and smartphone purchases, cutting overall device unit growth to 2.1% in 2025. Additionally, enterprises delaying their Windows 11 upgrades to 2026 mean that 2025 business PC unit growth is do ...
... Access Insights Already a Gartner client? Device shipments will rise 2.9% in 2025, led by 4.0% PC growth as China’s delayed business demand, Japan’s higher demand and U.S. brought-forward demand all lift the two-year forecast by 15 million units versus prior 2Q25 estimates. 2026 growth is revised to 2 ...
... empty approvals for their strategic plans. This research shows CHROs how to secure sustained commitment by aligning on strategic direction and confirming stakeholders’ willingness to invest required budget and effort. Insights at a Glance Impact Actions Driving Stakeholder Buy-In for HR Strategic Plans ...