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Premium Research Oct 2025
... analytics governance as a technology issue, neglecting its critical connection to business outcomes. This leaves the discipline undervalued and disregarded. D&A leaders improve their governance effectiveness by proactively addressing the five questions outlined in this research. Overview Introduction Analysis ...

Analyst(s):   Sue Waite
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Webinar On-Demand
... Traditional analytics methods are no longer sufficient for maintaining a competitive edge. Organizations need to transition to perceptive analytics, which represents a transformative leap to autonomous systems with foresight, continuously adapting to optimize outcomes. This innovation, driven by adv ...

Analyst(s):   Deepak Seth
Webinar On-Demand
... knowledge management (KM). •Identify features of mature KM programs and what it takes to implement them. •Review common mistakes that derail KM modernization efforts. More than 90% of service and support leaders feel pressure from executives to implement AI, driving renewed focus on knowledge management. Many ...

Analyst(s):   Kim Hedlin   |   Lauren Villeneuve
... conduct risk assessments and embed risk management into the company’s culture and operations, driving continuous improvement and strengthening their competitive advantage. Mission-critical priority Endeavors sought to strengthen and formalize its risk management approach by defining clear risk appetite ...
Premium Research May 2026
... D&A leaders struggle to communicate how D&A operational performance impacts corporate objectives. D&A business value metrics connect D&A operational metrics to strategic objectives and help justify investments. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief More Detail ...

Analyst(s):   Akash Krishnan, PhD   |   Brian Foster
Research Mar 2026
... Access Insights Already a Gartner client? AI is transforming how work gets done, raising the bar for what shared services need to deliver. CIOs must challenge previously held assumptions around labor cost, risk and location to unlock the enhanced value AI enables in shared services. Insights at a Glanc ...

Analyst(s):   Miles Gibson   |   Yanni Karalis   |   Jamie Heyes   |   Vishnu Kumar   |   Galliopi Demetriou   |   George Swale   |   William Maurer   |   Stewart Buchanan   |   Maddie Otter
Research Aug 2025
... Access Research Already a Gartner client? Enterprises are rapidly executing multiple AI initiatives, making it crucial for EA and D&A to partner on AI governance and data quality. This research explains how the head of EA can partner with the CDAO to implement adaptive governance and build a solid foundation ...

Analyst(s):   Auria Asadsangabi   |   Lucas Kobat   |   Aditya Krishna
Premium Research May 2025
... Emerging technology trends and market disruptors are crucial to maintaining a competitive edge. Data and analytics leaders and their teams should use this quarterly research to stay informed, anticipate technology trends, and prepare effectively to succeed in a rapidly evolving technological landsca ...

Analyst(s):   Akash Krishnan   |   Rita Sallam   |   Ramke Ramakrishnan
Premium Research Sep 2025
... Decision intelligence is an emerging practice that positively impacts decision making but is still misunderstood and underutilized. Data and analytics leaders need to harness the powerful practice of decision intelligence and establish decision governance, which is indispensable for successful data ...

Analyst(s):   Guido De Simoni   |   Stephen Kennedy   |   David Pidsley
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