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Research Jun 2026
... Access Insights Already a Gartner client? Product teams often fail to deliver outcomes because organizations treat them as isolated units. CIOs must lead changes across leadership, team design, ways of working, metrics, and technology to build effective, outcome-driven product teams. Insights at a Glan ...

Analyst(s):   Miles Gibson
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Research Apr 2026
... Access Insights Already a Gartner client? Unless CHROs strengthen the human dimension of work, AI-led growth can’t be unlocked with the prevalent gaps in skills, understanding and experiences. CHROs can use this guide to identify the right resources and build a human‑powered enterprise to drive strong ...

Analyst(s):   Kimberly Shells
Research November 30 2021
... Design Digital Customer Experiences That Boost Loyalty Digital orchestrators are the key to digital experience innovation. A recent Gartner survey of more than 3,000 B2B and B2C customers found that only 14% report actually doing something different after having a digital interaction with a company. D ...
Research Oct 2026
... Gartner client? Too much low-complexity work consumes costly SG&A staff capacity, while proliferating AI-generated deliverables compete for scarce management judgment. CFOs must account for cognitive capacity costs and autonomous costs in SG&A budget and spend reviews, alongside personnel and technology ...

Analyst(s):   Vaughan Archer
Webinar On-Demand
... Gartner R&D virtual briefing, where R&D leaders will learn how the most sophisticated of their peers are crafting a future-ready R&D organization and team. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •How top R&D organizations ...

Analyst(s):   Atul Dighe
... R&D Score Use the Gartner R&D Score to measure the maturity of your function, prioritize areas of improvement and plot the function’s path to improvement in 29 activities across six functional objectives. How R&D Score supports R&D leaders Measuring and benchmarking your R&D function Benchmarks your ...
Research May 2026
... Telecom AI security vendors risk billions by misaligning R&D with market readiness. While 5G security demand surges, legacy integration and compliance bottlenecks stall adoption. To bridge this gap and capture untapped ROI, CSPs should stop wasteful R&D, shift to AI as a service and embed compliance by design ...

Analyst(s):   Jon Dressel   |   Sylvain Fabre
Research June 23 2025
... business context and align R&D goals for impact Assess R&D capabilities and identify gaps that could slow execution of goals Strategically manage R&D budgets and prioritize high-impact investments Measure progress with metrics that support strategic commitments Document R&D strategy with a clear, one- ...
Premium Research Aug 2026
... Translating a data and analytics (D&A) strategy into action requires a robust target operating model (ToM). This guide helps D&A leaders operationalize their strategy across seven core workstreams, design a cohesive delivery model, and continually yield measurable business value. Overview Steps Review ...

Analyst(s):   Michael Gabbard   |   Jamie O'Brien   |   Alan D. Duncan
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