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Premium Research Apr 2026
... AI blurs the line between HR and IT, creating new capabilities at the tech-talent intersection that neither function can own alone. CHROs must establish a new model of shared ownership with the CIO to embed AI agents, design the human-machine workplace and accelerate AI value. Insights at a Glance Str ...

Analyst(s):   Kristin Sherwood   |   Sneha Ayyar   |   Tanya Arora   |   Lily Mok   |   Aviral Vyas   |   Katie Sutherland   |   Josie Xing   |   Mark Whittle   |   Kabeh Vaziri
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Research Mar 2026
... Access Insights Already a Gartner client? As executives consider how to drive awareness and engagement for AI literacy, traditional, top-down communications quickly lose momentum, risking wasted investment and missed opportunities. CIOs must treat AI literacy as a continuous, enterprisewide marketing ...

Analyst(s):   Alicia Mullery   |   Lily Mok   |   Sneha Ayyar   |   Pieter den Hamer   |   Kristin Sherwood   |   Aviral Vyas
Research July 27 2026
... Top 3 Strategic Priorities for Tech Services Leaders Stay Ahead with Gartner's Leadership Vision for 2026 Tech services is evolving rapidly. AI, higher client expectations, and shrinking differentiation are transforming the industry. Using Gartner’s latest research and insights, this infographic highl ...
Research July 27 2026
... Navigate the New Era of Tech Service Spending See Where the Growth Is And How to Capture It Curious where tech services is headed? Explore upcoming spending trends in AI, Application, Infrastructure, and Business Process Services. Download the infographic for detailed forecasts, spending by segment, a ...
Research July 27 2026
... The AI Services Split: From Digital to Phygital Discover how leading tech services firms are escaping hyperscaler pressure and winning with agentic, platform-led, and “phygital” AI services AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, ...
... Gartner for Marketing Building a Strategic Marketing Function to Drive Growth Company Name: AES Corporation Industry: Energy Revenue: $12B+ Employees: 9,600 Mission-critical priority The CMO at AES Corporation aimed to establish a strategic marketing function that complemented their comm ...
Research July 27 2026
... 5 Steps to Seize AI Agent Services Opportunity Unlock Analyst Guidance to Accelerate Your AI Agent Services Journey Agentic AI is rapidly transforming the service industry—and tech services leaders who don’t act now risk losing $3 of every $10 in revenue by 2030. Are you ready to seize the opportunity ...
Premium Research Mar 2026
... objectives, risk scenarios, roles, value drivers, and ROI calculations, designed to help you secure leadership support for SPVM-led IT vendor risk management. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Joanne Spencer
Premium Research Sep 2026
... Digital transformation and strict compliance needs are driving urgent adoption of QMS software for streamlined, integrated and proactive quality management. This note guides quality leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Overview Gartner Recommended ...

Analyst(s):   Peer Community Contributor
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