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Premium Research Nov 2025
... ServiceNow continues to expand its market presence as an AI platform and a governed system of action for rapid AI-enabled transformation and acceleration. CIOs and IT leaders can leverage this research for the latest insights on ServiceNow’s evolving role across workflow orchestration, AI governance, ...

Analyst(s):   Deepti Gopal   |   Alastair Woolcock   |   Kelli Smith   |   Dennis Gaughan   |   Mike Gotta   |   James Boyle   |   Nicole Paripurana   |   Jess Aggio   |   Kumar Dhir   |   Jan Cook   |   Susan Welsh de Grimaldo   |   Colin Fletcher
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Research Aug 2025
... accelerates IT service procurement by enabling faster engagement with trusted providers, shifting focus from transactions to strategic value. This note guides IT sourcing, procurement and vendor management leaders to adopt a dynamic sourcing framework that aligns with innovation and business goals. Overview ...

Analyst(s):   Luis Pinto   |   Andrea Lanzavecchia
Research Aug 2025
... possessing the competencies to thrive amid evolving business needs. This research provides an overview of Gartner’s 12 digital core competencies and guides CIOs in implementing them for a future-ready workforce. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jose Ramirez   |   Lily Mok
Premium Research Aug 2025
... legislation are contributing to a shift in priorities for supply chain sustainability. Yet, fundamental drivers of sustainability remain. This research guides CSCOs on the impacts of changing global policy on supply chain sustainability drivers. Overview Strategic Planning Assumptions Introduction Impacts ...

Analyst(s):   Laura Rainier   |   Anne Michelle Avolio
Research Aug 2025
... Energy and utility companies are investing in intelligent operations to boost efficiency, agility and resilience. This research highlights key areas to guide product leaders in aligning digital solutions with evolving buyer needs, enabling adoption and differentiation in the E&U sector. Overview Strategic ...

Analyst(s):   Lloyd Jones   |   Ricardo Chang
Premium Research Aug 2025
... Kubernetes offers the necessary scalability, reliability and adaptability to support AI infrastructure requirements. These insights guide infrastructure platform engineers on how to turn the standard K8s into specialized platforms for running and serving pretrained AI models for GenAI and other use cases ...

Analyst(s):   Lucas Albuquerque
Premium Research Jul 2025
... AI use cases for healthcare providers against value and feasibility. Healthcare provider CIOs can use this to start a strategic conversation to help guide investment decisions in this technology. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations ...

Analyst(s):   Robert Potts   |   Veronica Walk   |   Amanda Dall'Occhio
Premium Research Jul 2025
... audit penalties can escalate quickly, for which SAM tools provide the visibility and control needed to prevent costly compliance failures. This note guides sourcing, procurement and vendor management leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
Premium Research Aug 2025
... the transportation industry, measuring them against value and feasibility. Transportation CIOs can use this to start strategic conversations to help guide investment decisions in this technology. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations ...

Analyst(s):   Pedro Pacheco   |   Shivani Palepu
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