... M&NR organizations are prioritizing technology investments in the modernization of core systems, cloud migration, digital supply chain, smart manufacturing and sustainability. The 2024 IT spend is expected to be $483.3 billion, a growth of 7.3% over 2023 spending in constant U.S. dollars. Table of Co ...
Analyst(s): Marc Halpern | Alexander Hoeppe | Sohard Aggarwal | Christian Hestermann | James Ingham | Rika Narisawa | Inna Agamirzian
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... augment agents' capabilities, enabling them to handle intricate customer issues with greater precision. Download the Future of Customer Service Agents guide to: Explore the four future archetypes of customer service agents Learn how to mitigate the risks of using AI in customer service interactions Uncover ...
... Access Insights Already a Gartner client? The $26.5 billion CRM marketing software market will grow at a five-year CAGR of 14.4% in constant currency through 2028 to reach $46 billion. Technology and service providers can use this document to understand the drivers of CRM marketing software spend growth ...
Analyst(s): Roland Johnson | Amarendra . | Alexandre Oddos | Julian Poulter
... Gartner Announces Gartner HR Symposium/Xpo™ Conference 2025, London LONDON, U.K., August 11, 2025 What: Gartner HR Symposium/Xpo Conference 2025 When: October 7-9, 2025 Where: ExCeL London Details: HR leaders must rethink how to build agile, high-performing workforces fueled by technology. Chief Human ...
... Are you struggling to bridge the gap between brand strategy and business outcomes in your tech organization? You’re not alone. Many tech companies reduce branding to visual identity or awareness campaigns, disconnecting it from real business results. The Gartner 2023 Brand Leaders Survey reveals tha ...