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Research Dec 2020
... Access Insights Already a Gartner client? Using calendar 3Q20 information reported in vendor public financials, Gartner tracked 16 business metrics reported by 32 IT services vendors. Collectively, this group reported YoY 3Q20 revenue growth of −0.8%. Technology and service providers can use this tool ...

Analyst(s):   Chrissy Healey   |   Neha Sethi   |   Sandra Notardonato   |   Subhransu Sahoo   |   Kunal Madaan   |   Dean Blackmore   |   Hardeep Singh
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Research Sep 2020
... Access Insights Already a Gartner client? Gartner studied 45 consulting and outsourcing firms to identify the metrics they use to manage their businesses. Using public domain information, we compared 2019 and 2020 performance to shed light on the impact of COVID-19 and the ensuing recession. Table of C ...

Analyst(s):   Chrissy Healey   |   Neha Sethi   |   Neil Barton   |   Kunal Madaan   |   Hardeep Singh   |   Subhransu Sahoo   |   Sandra Notardonato
Research Apr 2021
... Access Insights Already a Gartner client? Nuance Communications is Microsoft’s largest technology acquisition in 2021. Conversational AI technology and service providers must respond to the implications of the deal by seeking closer integration with electronic health record vendors and reinforcing bes ...

Analyst(s):   Daniel O'Connell   |   Magnus Revang   |   Adrian Lee   |   Anthony Mullen   |   Seth Feder   |   Bern Elliot   |   Thomas Bittman
Announcement November 14 2019
... companies racing to develop a system that is considered safe enough for commercial use,” said Mr. Davenport. Gartner predicts that it will take until 2025 before these systems demonstrate capabilities that are an order of magnitude better than human drivers. To accelerate this innovation, technology companies ...
... opportunities. CIOs who actively leverage their unique vantage point as a technology leader to enable business outcomes can help ensure the organization’s guiding principles are well-aligned to the overall goals. By taking the lessons they’ve learned from years of IT talent management and applying them at an ...
Q&A November 24 2025
... Three Critical Trends for Sales Leaders to Address in the Age of AI Q&A with Robert Blaisdell STAMFORD, Conn., November 24, 2025 Robert Blaisdell VP Analyst, Chief of Research As the sales landscape rapidly evolves, CSOs are facing unprecedented challenges—and opportunities—driven by the rise of AI, ...
Premium Research Jul 2025
... Service providers that neglect the growing concerns surrounding GenAI’s and agentic AI’s ethical debt risk losing market share and buyer trust. To remain competitive, tech services leaders must integrate ethical risk mitigation into their cloud and AI service offerings. Overview Analysis Gartner Recommended ...

Analyst(s):   Rene Buest   |   Fernando Pereiro
Premium Research Jul 2025
... Supply chain technology leaders looking to improve their organizations’ manufacturing scheduling capabilities need to identify the market’s most suitable technology offerings. This toolkit supports in drafting an RFP to solicit bids from detailed manufacturing scheduling vendors. When to Use Directions ...

Analyst(s):   Jan Snoeckx   |   Jake Cunningham   |   Pia Orup Lund   |   Joe Graham
Premium Research Jun 2025
... capabilities. Power and utility CIOs can use this presentation to understand how to use business capability models to align their operations with evolving market demands. Gartner Research ...

Analyst(s):   Lloyd Jones
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