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Research Aug 2019
... business process outsourcing market is forecast to grow at a five-year CAGR of 3.5% in U.S. dollars (3.9% in constant currency) through 2023. The market will be driven by robotic process automation, digital services and artificial intelligence. Forecast Assumptions Market Impacts Notable Changes Forecast ...

Analyst(s):   TJ Singh   |   Cathy Tornbohm
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Premium Research Feb 2025
... Discover 2025’s key tech trends CFOs must watch. Distinguish between hype and impactful technologies, and understand how peers are investing to drive business value. Session Description Learning Objectives Gartner Recommended Reading Gartner Research ...

Analyst(s):   Marcus Marion
Research Mar 2026
... Access Insights Already a Gartner client? This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS and GenAI customer support) and communications ...

Analyst(s):   Megan Fernandez   |   Lisa Unden-Farboud   |   Rafael Benitez   |   Ajit Patankar   |   Nitin Narang
Premium Research Jan 2025
... What technologies should finance be focusing on in 2025? This session will help finance transformation leaders separate the hype from reality, and also learn about the technology investments that other finance organizations make. Session Description Learning Objectives Gartner Recommended Reading Gartner ...

Analyst(s):   Nick Duffy
Research Oct 2025
... Access Insights Already a Gartner client? The worldwide application infrastructure and middleware software market will grow to $104.8 billion in 2029, with a CAGR of 10.2% at constant currency from 2025 to 2029. Technology general managers should focus on agentic AI development and orchestration, low-code ...

Analyst(s):   Nicholas Carter   |   John Santoro
Conference July 02 2026
... C-suite leaders focused on IAM programs. Through the conference sessions, you’ll strengthen your understanding of new technology and market trends impacting IAM that can guide overall strategy for investments in tech, resources and programs. What are the latest IAM trends and topics that will be covered ...
... ₺25.4 billion Employees: 500+ Hakan Aran Deputy CEO and CIO Developed a simple, digital-ready IT architecture and automated processes with robotic process automation (RPA) Expanded its digital product and service offerings Reset an agile, digital working culture within the bank, with motivated employees and ...
Premium Research May 2025
... This library features over 100 use cases for robotic process automation (RPA) in finance. Finance transformation leaders can use this library to explore RPA opportunities and compare their potential value and ease of implementation. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Mike Helsel   |   Andrew Lubrano
Premium Research Apr 2026
... create blind spots that expose organizations to cost and risk. This note explains how SPVM leaders can build a continuous market intelligence capability to detect early signals, guide decisions and protect value. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail ...

Analyst(s):   Dawn Singer   |   Bill Ryan   |   Luis Pinto   |   Hannah Decker   |   Melanie Alexander
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