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Premium Research Feb 2025
... Companies face challenges in meeting multigenerational customer needs, especially in channel use and preferences. This note guides customer service and technology leaders in creating an omnichannel strategy by redesigning platforms, enhancing satisfaction, boosting efficiency and meeting diverse needs ...

Analyst(s):   Francesco Vicchi
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Research May 2021
... crisis, but a purposeful combination of innovative technologies can help alleviate this crisis. Application leaders should use these case studies as a guide to implementing transparency and truth in supply chain data and assets. Gartner Insights Abstract ...

Analyst(s):   Milly Xiang   |   Avivah Litan
Research Nov 2020
... drive risk culture. By leveraging “must achieve” and “must avoid” outcomes they can help businesses apply risk appetite in their decision making and guide employees on expected risk management behaviors. Gartner Insights Abstract ...

Analyst(s):   Lore Maguire
Research Jul 2021
... product lines creates significant value but also new challenges. Enterprise architecture and technology innovation leaders must reassess where and how EA guides and coordinates within and across product lines. This research presents best-practice case studies on how EA is adapting. Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Oct 2020
... There are many well-established business architecture techniques to guide informed investment planning and prioritization. But digitization has changed what enterprises need from business architecture. Learn five opportunities for EA and technology innovation leaders to upgrade their BA practices. Recommended ...

Analyst(s):   Enterprise Architecture Research Team
Research Jul 2020
... value. However, significant nontechnical challenges must be overcome as AI use becomes more widespread. CIOs can use this research to navigate and guide AI adoption initiatives in their enterprises. Gartner Insights Abstract ...

Analyst(s):   Nicole Foust   |   Simon Cushing
Research Mar 2021
... crisis, but a purposeful combination of innovative technologies can help alleviate this crisis. Application leaders should use these case studies as a guide to implementing transparency and truth in supply chain data and assets. Gartner Insights Abstract ...

Analyst(s):   Avivah Litan
Premium Research Jul 2023
... prominent smart manufacturing use cases. Manufacturing operations leaders and CIOs can use this as a starting point for strategic conversations to help guide investment decisions to improve manufacturing performance. Gartner Recommended Reading ...

Analyst(s):   Sam New   |   Alexander Hoeppe   |   Lillian Oyen-Ustad   |   Katell Thielemann   |   Amber Salley   |   Simon Jacobson   |   Dwight Klappich   |   Lauren Wheatley   |   Sudip Pattanayak   |   Scot Kim
Premium Research Jul 2023
... prominent use cases for GenAI in manufacturing against value and feasibility. CIOs in manufacturing can use this to start a strategic conversation to help guide investment decisions in this technology. Gartner Recommended Reading Note 1: Definitions of the Scoring Scale Gartner Insights Abstract ...

Analyst(s):   Sohard Aggarwal   |   Ellen Eichhorn
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