... drive better business outcomes by inspiring action and commitment. CIOs with a track record for this level of engagement use communications plans to guide the interactions they have with their stakeholders to achieve specific outcomes. Overview Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Heather Colella
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... energy and utility sustainability and resilience in a world of disruption, accelerating energy transition and water stress. Use this initiative to guide vital investments in technology optimization and modernization to provide their essential business capabilities. Scope Analysis Topics Suggested First ...
... impacts business and operating models. Effective technology exploitation is critical to deliver value and compete. Enterprises can use our research to guide vital technology optimization and modernization. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Insights Abstract ...
... customer service must challenge traditional approaches and strive to elevate the importance of customer service within the organization. This initiative guides organizations’ strategic thinking and helps them select, implement and operate customer service technologies. Scope Analysis Topics Suggested First ...
Analyst(s): Jim Davies | Jim Robinson | Drew Kraus | Steve Blood | Pri Rathnayake | David Norrie
... critical role in enabling energy and utility agility, sustainability and resilience as the energy transition unfolds. CIOs can use this initiative to guide vital investments in technology optimization and modernization to enhance these capabilities. Scope Analysis Topics Suggested First Steps Essential ...
... pandemic response, recover and renew phases. This video explains how governments can use Gartner’s Postpandemic Planning Framework to structure and guide their plans. Overview Recommended by the Authors Gartner Insights Abstract ...
... companies are being driven to new operating and business models with enterprise digital competency as the foundation. CIOs can use our research to guide and inspire successful innovation and transformation. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Insights Abstract ...
... drive the technologies needed to create a customer technology platform. Application leaders supporting customer service can use this research as a guide to align their solutions with their enterprisewide CTP. More Detail Recommended by the Authors Gartner Insights Abstract ...
... disruption continues. Widespread automation of workflows across organizational boundaries is an increasing priority. CIOs can use this research to guide automation strategy. Overview What You Need to Know Gartner Recommended Reading Gartner Insights Abstract ...