... value and feasibility. CMOs can use this evaluation for strategic conversations with their teams, cross-functional stakeholders and IT peers to help guide prioritization and investment decisions. Gartner Recommended Reading Note 1: Definition of Ratings ...
Analyst(s): Nicole Greene | Alan Lopez | Andrew Frank
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... those that had already begun the digital business transformation journey were able to respond effectively. Gartner’s 2021 industry research agenda will guide retail CIOs in supporting retail digital transformation in the postpandemic period and beyond. Scope Analysis Topics Suggested First Steps Essential ...
... SaaS is cheaper than on-premises deployments, while others have the opposite perception. There is no uniform answer, so CIOs and IT leaders should guide financial executives with this four-step process to make the right decision. More Detail Recommended by the Authors Gartner Insights Abstract ...
... Related Gartner resources HR Future of Work Trends CHRO Guide to Manager Effectiveness HR Technology Strategy Toolkit Client Story Navigating Disruption with Willis Towers Watson Brady Jensen, Global HR Technology and Service Delivery Leader, shares how he leveraged Gartner insights to inform global ...
... Related Gartner resources The Customer Service Rep Experience Survey The Connected Rep Strategy Strategic Planning Guide for Customer Service Leaders Client Story Revolutionizing Customer Experience with Value Enhancement Learn how Alice Sesay Pope, Vice President of Global Device, Digital and Alexa ...
... self-service tool empowers procurement leaders to create effective, multiyear category strategies that deliver on desired business outcomes while balancing market realities and spend analytics. About Category Strategy Builder: Intuitive, Flexible, Customized Benefits of the Category Strategy Builder Streamline ...
... request. Service and support leaders should redesign digital support around conversational, action-oriented experiences. GenAI can understand intent and guide the interaction, while traditional automation completes the transaction in the background. “Service leaders should not use GenAI as a mandatory first ...
... communications industry continues its transformation with changes in market, buyer behavior, competition and business requirements. Product leaders selling to CSPs can use this research to grow revenue and market share by focusing investments and go-to-market strategies on key buyer roles. Gartner Research ...
Analyst(s): Amresh Nandan | Gregor Petri | Peter Liu | Amol Nerlekar | Peter Kjeldsen | Mike Edholm
... Supply Chain Response to High Inflation and Recession Risk Adapt your supply chain to today's volatile market. High inflation and recession risk put chief supply chain officers (CSCOs) in a difficult position. While CSCOs primarily focus on developing strategy and enabling organizational capabilities ...