... service and support leaders have a clear objective - leverage technology to improve service delivery. Service leaders must take an active role in guiding their organizations to effectively utilize technology to achieve goals and enhance the customer journey. Download the Customer Service Priorities report ...
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... responsibility. Download the latest Audit Hot Spots Quarterly Report to: Identify key drivers of current enterprise risks Benchmark your level of risk coverage Guide the development of audit plan and risk assessment discussions ...
... journey over the last decade. However, despite having technology in place to enable them, many of these programs fail. Download our Knowledge Management guide to: Create a vision for service delivery that includes knowledge management Learn the impact of knowledge management practices on the employee experience ...
... pipeline and the transition to virtual or hybrid selling organizations. CSOs focused on driving pipeline growth via sales development teams can use this guide to: Create specialist SDR roles Set up a non-SDR resource responsible for sourcing external prospecting data Design a sales engagement playbook Develop ...
... RFPs that provide little insight, or paying external consultants for evaluations always seeming to need products that they can implement? This note guides application leaders through best practices for selecting a CPQ vendor using Gartner research, tools and inquiry. Key Challenges Introduction Analysis ...
... with relevant marketing content. But many CMOs struggle to lead effective content marketing programs or prove the business value of their efforts. Guide your team to strengthen content marketing maturity and align results to business goals. Upshot Analysis Define the Content Marketing Strategy Connect ...
... client? Remove impediments to faster customer value realization in software development and deployment by utilizing DevOps practices. This research note guides application leaders in implementing DevOps across the IT value stream. Key Challenges Introduction Analysis Map the Value Streams, Break the Constraints ...
... Business Demand and IT Capability Define the Strategic Service Portfolio Before Creating an IT Service Catalog Build the Process-to-Service Map to Guide IT Management of Resources and Capacity Bottom Line Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Debra Curtis | Suzanne Adnams | Ed Holub
... Your Guide to the Gartner Top Strategic Technology Trends in Software Engineering Insights and actions for software engineering leaders As leaders are looking to empower their teams through intense economic and social times, the Gartner Top Strategic Technology Trends will help your organization build ...