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Research Jun 2017
... Financial Performance Medicare Advantage Managed Medicaid Affordable Care Act (ACA) Individual and Small Group Segments Non-ACA Commercial and Provider Markets CIOs Must Drive RAO IT System Deployment RAO Has Become More Complex and Technology-Driven, Pushing CIOs to Advance Vendor Selection and Implementation ...

Analyst(s):   Bryan Cole
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Research Mar 2017
... customer base, leading Chinese enterprises offer their industry cloud services to transition business models. CIOs of large enterprises in similar markets worldwide will benefit from adopting these cloud best practices. 主要挑战 建议 Industry Vision: Transition Business Models by Adopting Chinese Enterprises ...

Analyst(s):   Evan Zeng
Premium Research Apr 2025
... Feedback Channels and Data Data Analysis Capabilities Customer Journey Analytics Automated Action Voice of Employee Input Enterprise Support Go-to-Market Model Support Application of AI VoC Data Sources Are Surveys Only VoC Data Sources Include Indirect Feedback VoC Data Sources Extend to Inferred Feedback ...

Analyst(s):   Patrick Quinlan   |   Michael Maziarka   |   Chad Storlie   |   Deborah Alvord   |   Maria Marino
Research May 2020
... Cognizant delaware Deloitte DXC Technology EY Fujitsu HCL Technologies IBM Infosys LTI NTT DATA PwC Samsung SDS SAP TCS Tech Mahindra Wipro Context Market Overview Product/Service Class Definition Critical Capabilities Definition Impact Assessment and Planning Technology Enablement Industry and Process ...

Analyst(s):   Susan Tan   |   Fabio Di Capua   |   Allan Wilkins
... quarter of 2014 marks a key milestone in the server market for many vendors, as both shipments and revenue grew for the first time since this period in 2011,” said Errol Rasit, research director at Gartner. “Despite the steady improvement in the server market, these positive results highlight the end of a ...
Announcement September 30 2026
... persistent uncertainty across the enterprise,” said Christopher Mixter, VP Analyst at Gartner. “Cybersecurity leaders have a career-defining opportunity to guide executive decision making through this period of accelerating technological disruption. “By taking a proactive approach, leaders can build lasting organizational ...
Conference Highlight November 05 2026
... customers, earn their trust and orchestrate the right service journey before using AI to scale and strengthen those foundations. Key Takeaways “Our guiding principle for AI in customer experience is simple: start human and support with AI. Humans must understand the customer and then design the experience ...
Announcement July 09 2025
... Gartner Survey Shows Nearly Half the Time, Desired Results from New Customer Service Technology Don’t Materialize STAMFORD, Conn. July 9, 2025 New Research Reveals Strategies for Organizations to Maximize ROI from Customer Service Technology Customer service leaders who are effective at vendor and product ...
Premium Research Dec 2024
... AI and generative AI are the catalysts of rapid market transformation for tech providers for the foreseeable future. Product leaders must anticipate the impact of emerging AI technologies that will continue to disrupt the market like increasing intelligence, multimodal AI, emotion AI and causal AI. ...

Analyst(s):   Danielle Casey   |   Afraz Jaffri   |   Jim Hare   |   Sharat Menon   |   Radu Miclaus   |   Bill Ray   |   Ed Anderson   |   Anushree Verma   |   Roberta Cozza   |   Dan Ayoub   |   Eric Goodness   |   Erick Brethenoux   |   Nick Ingelbrecht   |   Annette Zimmermann   |   Annette Jump   |   Ray Valdes   |   Alan Priestley   |   Ethan Cai   |   Jonathan Davenport   |   George Brocklehurst   |   Pieter den Hamer   |   Alizeh Khare   |   Ehtisham Zaidi
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