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Research Oct 2019
... Already a Gartner client? Application leaders should use this Toolkit along with the corresponding Market Guide to match their requirements against the offerings from representative vendors in this market, construct vendor shortlists, and design RFPs to request further information in specific areas. When ...

Analyst(s):   Nikos Drakos   |   Jim Murphy
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Research Nov 2020
... Insights Already a Gartner client? Application leaders should use this tool along with the corresponding Market Guide to match their requirements against the offerings from representative vendors in this market, construct vendor shortlists, and design RFPs to request further information in specific areas. Overview ...

Analyst(s):   Jim Murphy   |   Chris Audet   |   Nikos Drakos
Research Mar 2026
... vendors, which are those vendors that an organization spends less with but are critical to its operations, now threaten IT budgets and stability as the market shifts. Aggressive and opaque terms, licensing migration, and vendor consolidation are all issues CIOs must proactively navigate. Insights at a Glance ...

Analyst(s):   James Smith   |   Mandi Bishop
Webinar On-Demand
... •Understand why a clear AI product vision is a competitive differentiator. •Learn best practices to create a compelling AI product vision. •Operationalize your product vision by tying it to the product strategy and roadmap. This webinar explores why product vision has become a critical differentiato ...

Analyst(s):   Jim Hare   |   Chris Meering
Research Mar 2025
... replacement-driven. Furthermore, 65% of these buyers are planning at least one replacement-driven purchase in 2025. Capturing these opportunities requires product leaders to deploy refined go-to-market approaches. Overview Data Insights Gartner Recommended Reading Note 1: High-Quality Deal Definition Gartner ...

Analyst(s):   Hank Barnes
Research Mar 2025
... Access Research Already a Gartner client? Gartner estimates that the unified communications market will grow by 1.6% in 2025 and experience a modest five-year CAGR of 0.7%. Business uncertainty and changing communications behaviors will create scrutiny of UC service extension, while office realignment ...

Analyst(s):   Nitin Narang   |   Ajit Patankar   |   Brian Doherty   |   Megan Fernandez
Research Mar 2021
... Regulations in many automotive markets are prompting faster electric vehicle adoption, which in turn fuels the creation of a large ecosystem of solutions and providers. This guide explains to CIOs how to build successful technology business models that enable competitive advantage in this ecosystem. ...

Analyst(s):   Pedro Pacheco   |   Zarko Sumic
Research May 2026
... Access Insights Already a Gartner client? The rise of AI agents presents a significant growth opportunity for providers of application services. Achieving double-digit growth requires technology service leaders to decide on a strategic approach for supporting AI agents within their portfolio: Prioriti ...

Analyst(s):   Ted Chamberlin   |   Tom Coshow
Research Dec 2025
... Access Insights Already a Gartner client? The CRM marketing software market is set to grow at a 13.4% CAGR, from $29 billion in 2024 to $55 billion by 2029, driven by GenAI and agentic AI technologies that enable smarter automation and personalized engagement. Providers can use this document to understand ...

Analyst(s):   Julian Poulter   |   Alexandre Oddos   |   Roland Johnson   |   Amarendra .   |   Kanchi Bindal
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