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Research Jul 2025
... software market grew at 12.2% to $25.7 billion in 2024, slowing from its 13.9% growth in 2023. Growth in this segment was driven by functional expansion, increased adoption and price rises, underpinned by the strong ROI associated with improving seller efficiency with AI-powered tools. Overview Market Share ...

Analyst(s):   Kanchi Bindal   |   Amarendra .   |   Julian Poulter   |   Roland Johnson
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Research February 02 2023
... Unlock the Full Potential of Customer Feedback Rethink your VoC strategy by maximizing your customer understanding. By 2025, 60% of service organizations will adopt analytics technologies to supplement traditional surveys by analyzing voice and text interactions with customers. Surveys are the tool of ...
... Retain and Expand With Buyer Intent.” Accelerate Efficient Growth With ABM The ultimate guide to kickstart an ABM program with intent data. Rupal Bhandari Rupal Bhandari covers sales and account management markets. She received her master’s degree from the University of Delhi, India, and has created content ...
Research Apr 2026
... Access Insights Already a Gartner client? The primary driver for growth in IT spending for the communications, media and services market is hyperscaler and service provider investments in AI-optimized servers and GenAI adoption. Overview Notable Changes Methodologies and Definitions Notes Gartner Recommended ...

Analyst(s):   Inna Agamirzian   |   Gregor Petri   |   Peter Kjeldsen   |   Pankaj Verma
Webinar On-Demand
... The top data and analytics (D&A) predictions for 2025 emphasize Gartner research's perspective on the future impact of D&A technologies, innovations, trends and related business and public sector developments. These predictions outline how these factors will influence the future landscape for CIOs, D ...

Analyst(s):   Rita Sallam
Premium Research Jul 2025
... research for hard-disk drives. Technology and service providers should use this as a companion document for Market Share and Forecast reports. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Chandrashekar S   |   Stephanie Baghdassarian   |   Amit Goyal
Premium Research Jul 2025
... CISOs must use metrics to convey cybersecurity’s value to the organization and secure stakeholder support. This guide helps CISOs design metrics that tell compelling narratives by linking cybersecurity initiatives to business outcomes and stakeholder priorities. Analysis Research Highlights Gartner Recommended ...

Analyst(s):   Gitika Gupta   |   Zachary Smith
Premium Research Sep 2025
... Workload analysis workshops help legal leaders understand how legal tasks are distributed across their teams. Use this workshop facilitation guide to assess your legal department’s time allocation and identify ways to enhance legal service delivery by increasing scale, efficiency or productivity. Gartner ...

Analyst(s):   Rachel Pakianathan
Premium Research May 2026
... from AI “vibe-coding” platforms and coding agents. Appian’s announcement of AI-assisted development and MCP-based agent integration reflects a broader market response: adding AI-assisted modernization capabilities to defend share in application delivery. Analysis Contributors Gartner Recommended Reading ...

Analyst(s):   Mark O'Neill   |   Jim Scheibmeir   |   Nitish Tyagi   |   Mukul Saha   |   Kelli Smith
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