... Despite economic headwinds, organizations continue to invest in customer service technologies, focusing on AI and GenAI to improve performance. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysi ...
Analyst(s): Drew Kraus
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... Access Insights Already a Gartner client? D&A governance empowers CFOs to advance AI, ERP and analytics initiatives, driving better business outcomes while cutting through vendor hype. Use this Hype Cycle to stay abreast of the latest trends and make informed investment decisions in data governance so ...
Analyst(s): Vijay Dakshinamoorthy | Valeria Di Maso
... This Hype Cycle helps public safety and law enforcement CIOs and other government technology leaders evaluate, prioritize and anticipate technology investments in improved service delivery. It provides insights to determine suitability and appropriate timing for investments while assessing adoption ...
... Intralogistics smart robots and drones are special forms of cyber-physical automation that have embedded intelligence, can function unaided and can adapt to their environments in order to complete missions. This Hype Cycle will help supply chain technology leaders find robotic solutions that match t ...
Analyst(s): Simon Tunstall | Abdil Tunca | Federica Stufano
... HRBPs’ role and activities in strategic workforce planning vary across organizations. This research will help improve your SWP processes by providing benchmarks on how your role, key tactics and challenges compare with HRBPs in other global organizations. Overview Gartner Recommended Reading Gartner In ...
... Data and analytics in the banking sector remains paramount amid accelerating cloud adoption and growing generative AI and agentic AI use cases. Banking CIOs can use this Hype Cycle to evaluate the maturity of D&A innovations, strategize an architecture design approach and prioritize investments. Anal ...
... A smart city is an intelligent urban ecosystem that uses ICT and AI to collect data for analysis and innovation to improve city services, economic activity and the quality of life for residents. City CIOs can use this research to make cities more efficient, resilient and sustainable. Analysis Definiti ...
... Strategies to redefine to role of cloud computing for your organization The Future of Cloud: Prepare for 2025 which maps the key drivers for evolutionary changes in cloud computing 2022 Planning Guide for Cloud and Edge Computing highlights how IT leaders can improve agility and build resilient and secure ...
... integrated system market grew by 33.3% to $20.5 billion, driven by strong demand in the IRA segment. Dell Technologies retained its leading share in the market, followed by Cisco-NetApp’s FlexPod in the No. 2 spot and Oracle in the No. 3 spot. Overview Market Share Data Overall Market Segment Performance ...
Analyst(s): Amit Goyal | Suzie Low | Andrew H Kim | Adrian O'Connell