... The next generation of unicorns won’t be built by founders who simply know their market. They will be led by those who can shape their market with AI. Gartner interviewed founders and CEOs of top-performing unicorns to determine what is required for founders aspiring to breakout success. Overview Strategic ...
Analyst(s): Arup Roy | Ayelet Heyman
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... Gartner client? The AI boom in data centers has created a significant gap between semiconductor companies, as seen in their investment, market sentiment, and market valuation. To remain competitive and manage risk, investors must look beyond the AI trend by diversifying the product lines in their investment ...
... efficiency, despite global economic uncertainty and supply chain disruption. Internet of Things endpoint electronics revenue is forecast to grow by 8.7% in 2025, but will rebound to 10.7% in 2026. Overview Table of Contents List of Tables Gartner Recommended Reading Note 1 Note 2 Gartner Insights Abstract ...
... The customer service technological landscape is evolving rapidly, turning up new innovations across channels, voice of the customer tools, infrastructure technology and workforce engagement. Service leaders need to stay informed about the latest technology adoption trends to ensure their organizatio ...
... client? Supply chain organizations face rising demand for customization and enhanced services while dealing with budget constraints. This research guides CSCOs to define optimal operating models (such as MTS, MTO and ETO) and provides a base to embrace modularity. Insights at a Glance Impact Actions ...
... around them is: most functions remain centralized with flat budgets and headcount. Org structure is not the lever. Heads of Enterprise Architecture must guide increasingly distributed decisions, soon made by AI agents, with the structure they have. Insights at a Glance Analysis Gartner Recommended Reading ...
... customer data, so a model alone cannot do organization-specific work. A knowledge base supplies that missing knowledge to AI agents. This research guides CDAOs through the components, process flow and implementation approaches for an AI knowledge base. Insights at a Glance Issue Impact More Detail Contributors ...
... Insights Already a Gartner client? Companies are challenged to meet multigenerational customer needs, especially in channel use and preferences. This note guides customer service business and technology leaders toward a three-phase omnichannel strategy to fulfill a broad spectrum of customer needs. Insights ...
Analyst(s): Rupinder Chandhok | Jennifer MacIntosh | Francesco Vicchi | Eric Keller
... must do so within their current budgets. This research highlights what cost-efficient audit departments do differently. CAEs can use these insights to guide decisions around how to drive cost-efficiency in their function. Insights at a Glance Issue Impact More Detail Contributors Gartner Recommended Reading ...