... Major IT incidents require fast resolution, but pressure can lead teams to skip formal processes. This guide shows IT operations specialists how to formalize and use AI to support those processes, automate updates, document actions and improve workflows to reduce incident impact and recurrence. Overview ...
Analyst(s): Luis Fernandez
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... competencies amid AI disruption, but those who rely on industry norms alone risk making unstrategic and inefficient decisions. Use this research to guide how to design for agentic workflows while accounting for industry-specific constraints. Insights at a Glance Strategic Planning Assumption Issue Context ...
... take up a greater role in crisis management plans as AI risk proliferates. This document provides guidance on what role they should play, including guiding the adoption of crisis communications technology and connecting different business continuity teams together. Insights at a Glance Analysis Gartner ...
... financial management tools to improve cost transparency, align technology investments with business priorities and optimize value realization. This note guides chief information officers to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Overview Gartner Peer Insights “Voice ...
... from isolated use cases to an AI-enabled sales organization requires a comprehensive roadmap. Use this research across six essential capabilities to guide your sales AI transformation and ensure both ROI and commercial growth. Insights at a Glance Impact Actions Cautions How to Execute Success Measures ...
Analyst(s): Adnan Zijadic | Sandhya Mahadevan | Paul Vignati | Wendy Butler-Mafuz | Bill Yetman | Dan Gottlieb
... likely wins from calculated risks. K-12 and higher education CIOs can use this as a starting point for strategic conversations with key stakeholders to guide AI investment decisions. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations Gartner Insights ...
... Copilot Cowork, Claude Cowork and ChatGPT Work move beyond traditional AI assistants by enabling delegation of work. Application architects can use this guide to equip the workforce with six competencies for cost-effective coworking agent usage. Insights at a Glance Impact Actions How to Execute Success Measures ...
... Gartner client? When culture can’t keep up with transformation, progress stalls. Managers are left to carry the burden, interpreting new expectations to guide teams through change quickly. HR leaders can help by taking these steps to support managers in moving culture — and the organization — forward. Insights ...
... commerce, manufacturing, and commercial operations, but the value achieved remains limited. Use this research to prioritize high-impact use cases to guide CIOs and AI leaders toward scalable adoption and ROI. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown ...