... Access Insights Already a Gartner client? Customer success management platforms use a data- and AI-driven approach to guide customers toward value realization and monitor account health. Use this research to compare provider capabilities for deployments ranging from small to large, as well as integrated ...
Analyst(s): Daniel Hawkyard | Michael Maziarka | Maria Marino | Andy West
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... Business trends such as building financial resilience, modernizing IT operating models and redefining industry partnerships will impact institutions in 2025. CIOs can use this research to shape IT strategy, improve operating margins, optimize IT capabilities and ensure responsible use of AI. Overview What ...
Analyst(s): Marlena Brown | Terri-Lynn Thayer | Robert Yanckello | Paul Riley | Grace Farrell
... In 2025, startup tech CEOs must navigate a dynamic landscape by focusing on cost management and strategic AI investments to drive productivity and efficiency. Agility, deep industry knowledge and a commitment to security are crucial as buyers shift preferences, startups must adapt. About the Speaker ...
... 2025 will usher in new priorities for customer service and support leaders. In this complimentary webinar with Gartner experts, discover how leaders plan to drive enterprise growth, steer their function’s technology strategy and improve customers’ experiences with conversational GenAI. About the Speaker ...
Analyst(s): Kim Hedlin | Andrew Schumacher | Ian Elliott
... Guide to Scenario Planning for Functional Leaders Look to the future to make decisions today New urgency for scenario planning at the functional level Scenario planning is common at the organizational level to make strategic plans more robust and resilient. In today’s uncertain times, scenario planning ...
... Publication Calendar How Markets and Vendors Are Evaluated in Gartner Magic Quadrants Contact Gartner methodologies@gartner.com General Contacts Become a Gartner Client Positioning technology players within a specific market Which are the competing players in the major technology markets? How are they positioned ...
... definitions and research metrics used for quarterly communications services forecast and market share statistics are detailed and updated in this report. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Frequently Asked Questions Gartner Recommended ...
... While the labor market is cooling in some areas, it remains hot in others. We share five insights on talent competition, candidate perceptions of the market, talent attractors and pent-up attrition. Recruiting leaders can use these insights to improve their talent attraction strategies. Gartner Recommended ...
... synthesizing the most relevant trends facing ERM leaders. Heads of ERM can use this research to strengthen proactive emerging risk management strategies for 2025. Overview Data Insights Gartner Recommended Reading Gartner Research ...
Analyst(s): Enterprise Risk Management Research Team