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Research May 2020
... The worldwide CRM software market grew by 15.9% in current USD terms, to $56.6 billion worldwide, in 2019. Marketing registered the highest growth at 20.7% and customer services and support remains the largest CRM market. Salesforce, SAP and Oracle retained top 3 market share positions. Table of Contents ...

Analyst(s):   Yanna Dharmasthira   |   Neha Gupta   |   Julian Poulter
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Research Apr 2022
... semiconductor wafer fab equipment market grew by 42.3% to $92.3 billion in 2021. This was driven by aggressive investments from leading-edge logic players and recovery by memory companies after two consecutive years of conservative spending. Overview Market Share Data Overall Market Segment Performance Analysis ...

Analyst(s):   Bob Johnson   |   Gaurav Gupta
Research Apr 2021
... fab equipment market grew by 16.4% to $64.9 billion in 2020. A strong demand across consumer electronics, 5G and hyperscalers, and pursuit for achieving IC self-sufficiency led leading-edge logic players and domestic Chinese players, respectively, to spend aggressively. Overview Market Share Data Overall ...

Analyst(s):   Bob Johnson   |   Gaurav Gupta
Research Jun 2021
... organizational structures to support new ecosystems, is driving the ITOM experience management software market. In 2020, it reached $6.3 billion, dominated by ITSM. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Other Notable Vendors Mergers and Acquisitions Gartner ...

Analyst(s):   Laurie Wurster   |   Shailendra Upadhyay
Research Jul 2024
... software market demonstrated strong growth in 2023, with a revenue of $26.3 billion and a growth rate of 14.4%, indicating an increase in HR technology investments. The EMEA region experienced the highest growth rate, 16.3%, compared with 14.1% in the Americas and 11.3 % in APJ. Overview Market Share Data ...

Analyst(s):   Anand Chouksey   |   Akshita Joshi
Research May 2020
... a 5.3% in 2019 compared to 2.5% in 2018. Decreased printing demand, ongoing market consolidation and prioritization of quality of installed base continued to shape the print market. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Other Notable Vendors Mergers ...

Analyst(s):   Lai-ling Lam   |   Ivo Tsvyatkov
Research Jun 2020
... software market has been witnessing a shift from domain-centric applications (focusing on one area, such as network traffic) to a more product-centric view of applications and services that shows the impact of performance on end users and business outcomes. Overview Market Share Data Overall Market Segment ...

Analyst(s):   Supradip Baul   |   Laurie Wurster
Premium Research Apr 2026
... process orchestration, ensure operational agility and achieve value-driven process automation is driving organizations to adopt EBPA tools. This note guides heads of enterprise architecture to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... are prompting organizations to adopt MDR services, enabling stronger and more agile security operations to stay ahead of emerging risks. This note guides cybersecurity leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner ...

Analyst(s):   Peer Community Contributor
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