... during customer interactions has now become pervasive, the popular “this call may be monitored or recorded” disclaimer is misleading. This research guides customer service and support leaders on updating disclosure and extending its reach in the AI era. Insights at a Glance Strategic Planning Assumption ...
Analyst(s): Ian Elliott
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Anthropic offers enterprise AI assistants as embedded conversational tools and stand-alone agentic automation. This guide helps application leaders navigate Claude Chat for everyday AI and Claude Cowork as an agentic platform to align capabilities, security, and costs with enterprise workflows. Insights ...
Analyst(s): Adam Preset | Melanie Alexander | Nikos Drakos | Simon Whight | Mike Warren | Sohail Majumdar
... of revenue erosion. Product leaders need to quickly revise pricing models to include consumption entitlements and limits, using this research as a guide. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... productivity gains from AI coding like Claude Code and Codex in data management, expecting reduced or replaced workloads, people and platforms. This research guides D&A leaders on how to respond from two key perspectives. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended ...
Analyst(s): Michael Simone | Nina Showell | Xingyu Gu | Mark Beyer
... services have experienced rapid growth over the past decade, but there are often cases where private capabilities would be preferred. This research guides I&O technical professionals through assessing, designing and deploying private and hybrid cloud solutions. Overview Problem Statement The Gartner Approach ...
... Insights Already a Gartner client? Chief audit executives must build digital readiness in their departments to enable audit transformation. This research guides chief audit executives on assessing skills, evolving resourcing models, enabling upskilling and driving sustained adoption so auditors deliver value ...
... with AI invest 30% more in data, governance, and talent than their least satisfied peers. This research benchmarks spending, identifies barriers, and guides value‑driven investment. Insights at a Glance Issue Context Impact Brief More Detail Contributors Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Ray Collins | JC Martel, PhD | Rita Sallam
... Price increases have driven many cloud and infrastructure architects to seek alternatives to VMware. Here is a technical guide to the seven most popular options: Nutanix, public cloud IaaS, Microsoft Hyper-V and Azure Local, Red Hat OpenShift Virtualization, HPE Morpheus VM Essentials, and Oracle Linux ...
... CHROs must transform HR COEs into product design teams to leverage AI, fostering innovation and customer-centric solutions. This research serves as a guide for CHROs to plan this transformation and ultimately enhance business value and workforce outcomes through their COEs. Insights at a Glance Issue Context ...
Analyst(s): Blakeley Hartfelder | Zach Friedman | Ben Cook