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Research Jun 2024
... Access Research Already a Gartner client? This step-by-step guide will help R&D leaders create an effective annual R&D budgeting process, allocate funds efficiently to achieve strategic objectives and build flexibility into the R&D budget to reflect changes in business conditions and R&D priorities. ...

Analyst(s):   Mili Motwani
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Research Feb 2024
... IT service management platform will be challenging if relying exclusively on ITIL-based RFP templates. I&O leaders should use this five-step buyer’s guide to plan appropriate budgets and avoid oversubscribing to features they cannot use. Overview Strategic Planning Assumption Introduction Analysis Gartner ...

Analyst(s):   Rich Doheny   |   Chris Matchett
Research Jan 2025
... Research Already a Gartner client? The traditional application dilemma of “buy versus build” is evolving as IT becomes a business value driver. This guide provides CIOs with a framework to navigate new sourcing decisions, enabling them to strategically leverage internal and external resources for optimal ...

Analyst(s):   Tad Travis   |   Akis Sklavounakis
Research Apr 2025
... business. Many CSPs struggle when balancing the cloud vision, use cases, challenges, value proposition and execution. CSP CIOs can use this research to guide the development and implementation of a business-driven telecom cloud strategy. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Enrique Hernandez-Valencia
Research Nov 2017
... organizations to new or existing SSOs: governance, operations, technical issues, staffing and finance. This research offers an overview of five practical guides, each covering one component that must be addressed. Analysis Research Highlights Governance Finance Operations Technical Staffing Gartner Recommended ...

Analyst(s):   Neville Cannon
Premium Research Aug 2024
... Innovation success depends on the quality of ideas introduced into the development pipeline. Using this guide, R&D leaders can plan and scope a focused ideation session, help participants effectively brainstorm ideas and prioritize promising ideas for further development. Overview Steps Review Session ...

Analyst(s):   Research and Development Research Team
Webinar On-Demand
... Gartner webinar as Gartner experts share how to tackle these challenges head-on and craft a strategic vision for your service and support organization in 2025. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Become a digital ...

Analyst(s):   Jonathan Schmidt   |   Brady Holbrook
Research Dec 2024
... to navigate a myriad of channels and information to find an answer. Customer service and support leaders should build an intelligent front door to guide the service experience. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jennifer MacIntosh   |   John Quaglietta
Research Sep 2023
... many CSPs struggle when balancing the cloud vision, use cases, challenges and value from adoption, and execution. CSP CIOs can use this research to guide the development and implementation of a business-driven telecom cloud strategy. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Enrique Hernandez-Valencia
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