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Research May 2026
... Access Insights Already a Gartner client? The vertical-specific software (VSS) market is experiencing steady but cautious growth, particularly in government and healthcare, due to fiscal pressures, delayed technology investments and cost controls. Ongoing reliance on legacy systems, slow AI adoption ...

Analyst(s):   Jonathan Rivera   |   Rishi Sood   |   Inna Agamirzian   |   Marc Halpern   |   Pankaj Verma
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Research Jun 2026
... agentic AI spending trends and outlines the native platform, performance and governance capabilities vendors must prioritize to capture market share. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading Note 1 Note 2 Gartner Insights Abstract ...

Analyst(s):   Robin Schumacher   |   Arunasree Cheparthi
Research Jul 2026
... Access Insights Already a Gartner client? The application services market will grow through 2030, but unevenly, as AI productivity, pricing pressure and skills gaps reshape demand. Providers that redesign service delivery, adopt outcome-based pricing and build unique AI-ready talent models will effectively ...

Analyst(s):   Neha Sethi   |   Roshni Mathew
Research Jun 2026
... Access Insights Already a Gartner client? The global services market is projected to experience steady growth during the forecast period. The rise of AI and intelligent agents is transforming the market by enabling faster delivery and leaner teams, thus forcing providers to shift from traditional labor-based ...

Analyst(s):   Danny Ryan   |   Robert Brown   |   Gunjan Gupta   |   Chrissy Healey   |   Ed Anderson   |   Ted Chamberlin   |   Gaspar Valdivia   |   Fabio Di Capua   |   Mohit Khemka   |   Brendan Williams   |   Tom Coshow   |   Scott Frederick   |   Cathy Tornbohm   |   David Ackerman   |   Hardeep Singh   |   Grigory Betskov   |   Ben Fieselmann   |   Neha Sethi   |   Matthew Brown   |   Rene Buest   |   Katie Gove
Webinar On-Demand
... innovations? Find out by joining our Gartner experts in this complimentary Gartner supply chain webinar, where they will announce the winners of the 2025 Gartner Power of the Profession Supply Chain Awards. Now in its eleventh year, this annual, community-driven recognition program continues to inspire ...

Analyst(s):   Maria Nieradka   |   KC Gentzel
Premium Research Mar 2024
... offer tailored solutions, stay compliant, build trust and credibility, and provide industry-specific expertise. This research helps product leaders guide their positioning efforts to differentiate and add value. Analysis Research Highlights Note 1: Hypothetical Positioning Statement Example Gartner Research ...

Analyst(s):   Sruthi Nair   |   Hanna Karki   |   Lloyd Jones
Premium Research Apr 2025
... Procurement hasn’t kept pace with data problems hampering its progress on digitization initiatives like GenAI and analytics. CPOs can use this guide to create an index to track their top data problems with detailed metrics for a successful data quality improvement initiative. Overview Steps Review Your ...

Analyst(s):   Nivedita Bose
Research Apr 2025
... today struggle to retain talent amid evolving EVPs, culture change, RTO mandates and AI, highlighting the need for employee engagement. This planning guide aids HRBPs in identifying and prioritizing initiatives during engagement survey action planning to improve employee experience. Overview Steps Gartner ...

Analyst(s):   Ishita Sharma
Premium Research Jun 2024
... Customer experience relies on coordinated strategy and resources among teams such as sales, marketing, service, operations and technology. This guide helps CMOs lead a steering committee, aligning CX strategy and resources among cross-functional peers and initiatives to deliver positive CX outcomes. ...

Analyst(s):   Martin DeWitt
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