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Research Jun 2026
... agentic AI spending trends and outlines the native platform, performance and governance capabilities vendors must prioritize to capture market share. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading Note 1 Note 2 Gartner Insights Abstract ...

Analyst(s):   Robin Schumacher   |   Arunasree Cheparthi
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Research Jun 2026
... Access Insights Already a Gartner client? The global services market is projected to experience steady growth during the forecast period. The rise of AI and intelligent agents is transforming the market by enabling faster delivery and leaner teams, thus forcing providers to shift from traditional labor-based ...

Analyst(s):   Danny Ryan   |   Robert Brown   |   Gunjan Gupta   |   Chrissy Healey   |   Ed Anderson   |   Ted Chamberlin   |   Gaspar Valdivia   |   Fabio Di Capua   |   Mohit Khemka   |   Brendan Williams   |   Tom Coshow   |   Scott Frederick   |   Cathy Tornbohm   |   David Ackerman   |   Hardeep Singh   |   Grigory Betskov   |   Ben Fieselmann   |   Neha Sethi   |   Matthew Brown   |   Rene Buest   |   Katie Gove
Research Sep 2023
... Insights Already a Gartner client? CSP CIOs want to work with a variety of telecom IT service providers aligned to their strategic needs. This visual guide illustrates multiple aspects of 29 Asia/Pacific providers — industry and regional presence, most suitable use cases, DNA and scale — to assist CSP CIOs ...

Analyst(s):   Jouni Forsman
Research Jun 2020
... process consistency and discipline. Application leaders that support sales technology should help sellers improve sales execution by adding AI-based guided selling to their CRM roadmaps. Overview Analysis Impacts and Recommendations Gartner Recommended Reading Note 1: Preparing for AI-Based Selling Gartner ...

Analyst(s):   Mark Lewis   |   Theodore (Tad) Travis   |   Mark Paine
... that aid in benchmarking against other industry leaders, accelerating time to market and reducing risk. Explore some of our client tools below: Access our team of 2,400+ business and technology insights analysts who guide leaders like you to achieve their mission-critical priorities. Top Gartner analysts ...
Research Apr 2026
... SAP cloud environments requires continuous monitoring due to greater financial risk and compliance complexity than on-premises audits. This research guides SPVM leaders in implementing SAM governance and oversight to enable better cost control and risk mitigation. Insights at a Glance Strategic Planning ...

Analyst(s):   Victoria Rowan   |   Ciaran Hudson   |   Jan Cook
Research Mar 2026
... misaligned with business needs, and unable to adapt as conditions change. Heads of EA must define strategic principles for each building block to guide decisions, ensure consistency and enable outcome achievement. Insights at a Glance Impact Brief Actions How to Design Future-State Architecture — Define ...

Analyst(s):   Gilbert van der Heiden
Research Feb 2026
... provides a framework to define a minimum viable business — the essential capabilities for survival in scenarios like ransomware and SaaS outages — and guides leaders to rightsize recovery with business and risk partners. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Ron Blair
Research Apr 2026
... Access Insights Already a Gartner client? Employees are struggling with AI adoption, and it falters further when leaders and managers do not step up to guide employees through the change. CIOs must act: enforce clear accountability, foster collaboration, equip managers, and become AI role models to drive ...

Analyst(s):   Gabriela Vogel   |   Rob O'Donohue   |   Shanna Grafeld
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