... CSCOs must overcome major hurdles to secure future success: AI leaps, stricter ESG rules, geopolitical shifts, data control and talent shortages. This research will help them get future-ready now by focusing on one of four pathways to success: Design, Durability, Deferment or Decision. Key Findings In ...
Analyst(s): Pierfrancesco Manenti | John Dixon | Suzie Petrusic | Noha Tohamy | Teh Leng Tan
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... Gartner finance recently launched a new awards program to recognize the top ideas in finance. This report showcases for CFOs the winner and finalists for the Process Innovations of the Year Award — Atlassian, Zimmer Biomet, Changi Airport Group and Hitachi Energy. Gartner Recommended Reading Gartner R ...
... Learn how to align investments with business priorities, manage productivity challenges and balance risk with ambition in today’s AI environment. Gartner Recommended Reading Gartner Research ...
... Customer and societal shifts continue to disrupt retail banking and redefine the value banks provide. Retail banking CIOs can use our top technology trends to expand business models and improve efficiency, while managing IT complexity and third-party risks to maintain trust and compliance. Overview Wh ...
Analyst(s): Priyanka Shukla | Chris Regan | Peter Ryan | Pete Redshaw | Debbie Buckland | Jeff Casey | Vatsal Sharma
... CIOs and CxOs who co-own digital leadership achieve outcomes 1.5 to 2 times more often than peers. Of CIOs surveyed in Canada, 18% act as the “digital vanguard.” This presentation shows how CIOs in Canada manage strategic priorities to maximize digital investment value. Gartner Research ...
... Computer vision is delivering high-value business applications through AI and multimodal solutions. This research helps product leaders revisit their product roadmaps to capitalize on new business opportunities created by computer vision innovators. Overview Strategic Planning Assumptions Analysis Gartn ...
Analyst(s): Alizeh Khare | Nick Ingelbrecht | Tuong Nguyen | Bill Ray | Sandeep Unni
... Rapidly evolving technology landscape is making it hard for software engineering leaders to determine which technologies to assess or prioritize for implementation. Join this webinar to learn about your peers’ adoption plans and perceived risk and value drivers of notable technologies. Session Descri ...
... Access Research Already a Gartner client? Customer service and support leaders increasingly aim to improve growth, loyalty and cost reduction. To achieve these goals, leaders must reevaluate vendor partners, delivery models and organizational structures while increasing their influence. Scope Analysis To ...
... Customer service leaders have struggled to shift phone interactions to digital channels. The advent of generative AI, capable of facilitating seamless voice interactions, is encouraging leaders to reevaluate their strategies. However, this technology also poses a risk of increased fraud. Overview Stra ...
Analyst(s): Kim Hedlin | Christopher Sladdin | Jason Bridge | Brad Fager | Patrick Quinlan | Emily Potosky