... benchmarks which should be used as part of a perennial cost and value optimization program. The published information includes data collected throughout 2025 from a global audience of CIOs and IT leaders. Overview Conclusion About This Research Gartner Insights Abstract ...
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... benchmarks which should be used as part of a perennial cost and value optimization program. The published information includes data collected throughout 2025 from a global audience of CIOs and IT leaders. Overview Conclusion About This Research Demographics Gartner Insights Abstract ...
... Already a Gartner client? The CRM market grew at a solid 13.4% to $107 billion in 2023, despite all the headwinds. Customer service and support remains the largest segment, with 35%, while cross-CRM had the fastest growth, at 17.9%. Overview Market Share Data Overall Market Segment Performance Analysis ...
Analyst(s): Amarendra . | Roland Johnson | Julian Poulter | Kanchi Bindal | Alexandre Oddos
... Access Insights Already a Gartner client? Demand for no-touch experiences has been accelerated by the pandemic, but will remain strong afterward. Technology and service providers must select and master a variety of touchless technologies and understand design principles to deliver effective no-touch m ...
... Access Insights Already a Gartner client? End-user ASPs for PCs and ultramobiles decreased 0.3% compared to 2Q19 while mobile phone ASPs increased by 11% during the same period. Device ASPs rose while end-user spending declined 4.7% to reach $144.2 billion in current U.S. dollars as PCs unit sales ros ...
... The COVID-19 experience is accelerating investments in digital business, AI and analytics, and remote work across industries and business priorities. This is creating a wealth of growth opportunities for technology and service providers in 2021. Gartner Insights Abstract ...
... roadmaps to clearly communicate future feature development plans, capture stakeholder buy-in and drive investments. Tech CEOs can use this two-step guide to create a prioritized product roadmap that is contextualized to different stakeholders’ needs. Gartner Research ...
... explores three emerging trends in the customer landscape that product managers must take into account now to stay competitive in the quickly evolving ABI market. Overview Analysis Gartner Recommended Reading Gartner Research ...