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Premium Research Jan 2025
... The utility digital nexus requires new digital value propositions. Realigning IT, eliminating outdated systems, and prioritizing open data, decision intelligence and resilient services are essential. CIOs can use this presentation to support organization visioning and strategic planning initiatives. ...

Analyst(s):   Lloyd Jones   |   Lauren Wheatley
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Premium Research Jan 2025
... CMOs are contending with organizational changes, privacy concerns and fallout from misinformation overload, all while AI cements its place within the marketing function. Use this research to prepare for disruption and position your organization to capitalize on unique opportunities. Overview Strategic ...

Analyst(s):   Brad Jashinsky   |   Lizzy Foo Kune   |   Claudia Ratterman   |   Emily Weiss   |   Ross Cosner   |   Emma Mathison   |   Ian Livingston   |   Leah Leachman   |   Kate Muhl   |   Dan Gutter   |   Suzanne Schwartz   |   Nicole Greene   |   Chris Ross   |   Kassi Socha
Premium Research Jan 2025
... CPaaS and CCaaS platform features, combined with AI, are providing powerful tools to improve customer experience. Product leaders need to focus on positive business outcomes as measured by KPIs like average handling time and mean time to resolution when building their CPaaS and CCaaS solutions. Overv ...

Analyst(s):   Manoj Bhatia
Premium Research Jan 2025
... CMOs face increasing pressure to deliver growth and support cross-functional work in a cost-constrained environment. The most successful CMOs will rise to exceed extraordinary expectations by understanding the forces that will impact marketing in the year ahead. Gartner Research ...

Analyst(s):   Sharon Cantor Ceurvorst   |   Ewan McIntyre
Premium Research Jan 2025
... Economic pressures, demands for technology advancement, and the proliferation of AI and GenAI are forcing payers to reevaluate and reshape how they do business. Our predictions can help healthcare payer CIOs prepare for investments that will reduce costs, improve revenue and optimize the business. Ov ...

Analyst(s):   Connie Salgy   |   Austynn Eubank   |   Faith Adams
Premium Research Apr 2025
... Generally, power and utility organizations relied on OT to automate physical assets, but the emergence of intelligent assets demands IT/OT integration to secure electric, water and gas networks. CIOs can use this presentation to support their organization’s vision and strategic planning initiatives. ...

Analyst(s):   Jo-Ann Clynch   |   Lauren Wheatley
Premium Research Apr 2025
... This resource center highlights case studies for government entities to enhance effectiveness and better serve constituents. U.S. federal government CIOs can use these examples to modernize technology and improve their agencies’ culture, operations and output in a rapidly changing environment. Analys ...

Analyst(s):   Michael Brown   |   Hannah Edmunds   |   Daniel Snyder   |   Ilya Slavinski
Premium Research Apr 2025
... Emerging technologies, modernization and improving data quality efforts, coupled with external disruptions, are reshaping technology and service adoption. This research helps product leaders assess these trends across 10 different vertical industries and devise strategies to enable growth. Overview Wh ...

Analyst(s):   Daniel Snyder   |   Hanna Karki   |   Veronica Walk   |   Scot Kim   |   Ellen Eichhorn   |   Chris Regan   |   Amol Nerlekar   |   Simon Cushing   |   Nicole Foust   |   Chuck Thomas   |   Sruthi Nair   |   James Ingham   |   Laurie Shotton
Premium Research Apr 2025
... As the speed of business continues to accelerate and external forces work to undermine the reputation of organizations, CCOs must become stewards of organizational truth by upgrading monitoring capabilities to include human-in-the-loop AI protocols and owned-channel safe spaces. Overview What You Need ...

Analyst(s):   Amber Boyes   |   Adam Herold   |   Hertha Meyer   |   Dorian Cundick   |   Michelyne Chavez   |   Emily Earl   |   Kelly McHale
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