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... gain advanced workflow automation and enterprise execution from Genesys’s acquisition of Pinkfish, which highlights the shift of the contact center market from customer engagement to autonomous, agentic systems. Overview Analysis Gartner Recommended Reading Evolving Insights History ...
Analyst(s): Drew Kraus | Uma Challa | Francesco Vicchi
... the adoption of AI being adopted into enterprise production use. Solutions that deliver robust auditing capabilities for AI will satisfy a widespread market need. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Lauren Kornutick | Antonia Roesler | Ted Ernst
... Enterprise Shift: From Legacy Models to AI-First Platforms Five market shifts reshaping enterprise software and competition in the AI era AI is transforming enterprise software faster than ever. Traditional vendors, hyperscalers and AI-native startups are converging, competing and collaborating in new ...
... Strategy I&O leaders must develop flexible strategies to deploy applications and workloads seamlessly across various environments. By Jeff Vogel | May 30, 2025 Key considerations for IT infrastructure As cloud adoption matures, enterprises are shifting their focus from migration to modernization. Hybrid infrastructure ...
... the organization, according to a new Gartner, Inc. survey. The Gartner CDAO Agenda Survey for 2025 from September through November 2024 among 504 data and analytics executive leaders across the world. “2025 is a critical year for CDAOs, as AI presents a new opportunity for them to establish their rank ...
... technology adoption is presenting ethical dilemmas for business, making it easy to cross the “creepy line.” CIOs have an opportunity to navigate and guide the digital ethics conversation by asking: Are we doing the right things? An ethics framework embedded in a digital strategy is a path forward. Key ...
Analyst(s): Heather Colella | Christie Struckman | Frank Buytendijk
... Creating an effective digital logistics strategy requires the right transportation technology. Logistics leaders responsible for transportation technology can use this tool to align logistics improvement goals to technologies to scale or implement in a digital transportation technology roadmap. When ...
Analyst(s): Nathan Lease | Dwight Klappich | Jose Reyes