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... The 2025 Gartner CIO and Technology Executive Survey highlights top technology investment priorities for the U.S. federal government (including defense) and the objectives for those investments. CIOs can use this presentation to inform or validate their executive leadership’s key priorities. Gartner ...
... in Australia to Grow 8.7% in 2025 GOLD COAST, Australia, September 11, 2024 Analysts Discuss Trends in Enterprise Technology Investment During Gartner IT Symposium/Xpo 2024 on the Gold Coast, September 9-11 IT spending in Australia is expected to reach AU$147 billion in 2025, an increase of 8.7% from 2024 ...
... Strategy I&O leaders must develop flexible strategies to deploy applications and workloads seamlessly across various environments. By Jeff Vogel | May 30, 2025 Key considerations for IT infrastructure As cloud adoption matures, enterprises are shifting their focus from migration to modernization. Hybrid infrastructure ...
... gain executive buy-in for their initiatives due to other leaders’ perceptions of their function as a cost center. This note provides a step-by-step guide to building an internal brand for your organization that communicates the function’s value. Insights at a Glance Impact Brief Actions and Cautions ...
Analyst(s): Kathy Ross | Kim Hedlin | Deborah Alvord
... Gartner client? Customer service and support leaders want to maximize the use of data but get stuck in reactive analytics and ad hoc reporting. This guide outlines a path to develop predictive and prescriptive analytics, unlocking value for the service function by anticipating demand and acting on customer ...
Analyst(s): Lauren Villeneuve | Daniel O'Sullivan | John Quaglietta
... Access Insights Already a Gartner client? Rapid adoption of RCS and WhatsApp is reshaping conversational customer service beyond SMS. This research guides customer service and support leaders to select the right channel mix to boost customer engagement and satisfaction while balancing costs, based on ...
Analyst(s): Brett Overbey | Lisa Unden-Farboud | Pankil Sheth
... Access Insights Already a Gartner client? Employee misuse of AI threatens corporate reputation, compliance and business viability. CCEOs must guide employee behavior to prevent AI misuse incidents such as copyright infringement. This note equips CCEOs with principle-based guidance to develop communications ...