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... Technology Trends research and contributes to Gartner's Top Strategic Predictions research. He is also an expert on GenAI, AI Agents, polyfunctional robots, CRM and customer experience vision, strategy, architecture and technologies. With over 40 years of business and IT experience, Mr. Alvarez excels ...
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Premium Research Jul 2026
... stagnant basic services growth and rapid transformational services growth. Growth requires enhancing transformational capabilities while delivering automation-driven efficiency for traditional services. Insights at a Glance Gartner Insights Abstract ...

Analyst(s):   Matt Baldino   |   Anna Griffen   |   Kay Arnott   |   Karl Rosander   |   Craig Roth
Premium Research Oct 2025
... Visualization in Observability and Incident Response Considerations Agentic AI Agentic AI in Observability and Incident Response Considerations Automation Automation in Observability and Incident Response Considerations Governance Governance in Observability and Incident Response Considerations Key Architecture ...

Analyst(s):   D.B. Cummings
Premium Research Oct 2024
... Technology innovation leaders should monitor advances in agile microbots, wireless charging for moving industrial robots, personhood credentials to fight AI disinformation and solar-powered, battery-free microdrones. Gartner Research ...

Analyst(s):   Nick Jones   |   David Furlonger
Announcement April 13 2026
... simulation models early to validate layouts and optimize robotic performance prior to construction. Favor scalable, software‑defined robotics platforms over single‑purpose automation to improve adaptability and reduce obsolescence risk. Establish long‑term vendor ecosystem partnerships to support future ...
... technologies. Mr. Lerner primary coverage areas include Agentic NetOps, AI Fabrics, data center networking, SASE, SD-WAN, Zero-Trust networking, and network automation. Prior to joining Gartner, Mr. Lerner worked for Raymond James Financial as both a Senior Network Engineer and a Security Architect, with responsibility ...
Research Jul 2026
... Access Insights Already a Gartner client? Physical AI brings AI into the real world across robotics, autonomous vehicles, industrial automation and autonomous operations. Though transformational, currently its hype and risk outweigh business outcomes. CIOs must monitor innovations and maturity to plan ...

Analyst(s):   Himanshu Kumar Ojha   |   Jonathan Davenport   |   Chirag Dekate   |   Sushovan Mukhopadhyay   |   Erick Brethenoux
Research Feb 2024
... Already a Gartner client? The Salesforce product catalog features updated integration and MDM capabilities that address long-standing challenges to process automation. This research looks at two connectivity strategies that enterprise application leaders should consider as part of a rationalization program. ...

Analyst(s):   Keith Guttridge   |   Tad Travis
Premium Research Jul 2025
... National University of Singapore (NUS) modernized their admissions, financial aid and scholarships processes to enhance the applicant and administrator experience. A new platform approach leveraging automation and data-driven decision making improved efficiency, scalability and user-friendliness. Case Overview ...

Analyst(s):   Tony Sheehan   |   Paul Riley
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