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Premium Research Jan 2024
... The market for network automation platforms extends beyond point network automation tools and legacy NCCM products. These platforms help I&O networking leaders move beyond siloed or tactical network automation implementations, to scale and improve the level of automation in their environments. Gartner ...

Analyst(s):   Andrew Lerner
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Research Sep 2024
... Management Automation Orchestration Execution Design and Development Integration Intelligent Automation Monitoring and Observability Planning and Optimization Platform Ecosystem Resilience and High Availability Scalability and Flexibility Security and Compliance Value Determination IT Workload Automation IT ...

Analyst(s):   Daniel Betts   |   Cameron Haight   |   Hassan Ennaciri   |   Chris Saunderson
Premium Research Jul 2024
... Research Board members regarding the automation strategies and maturity model they use in their organizations. It also outlines the presence of an automation center of excellence (COE) or community of practice (CoP) and the effectiveness of members’ enterprise automation strategy. Overview Summary of Results ...

Analyst(s):   Consult the Board Research Team
Premium Research Oct 2026
... AI agents are becoming a new interaction and decision layer for CRM and ERP platforms. To succeed in 2027, application architects must strengthen automation and integration foundations, and establish the contextual intelligence required for reliable AI execution. Overview Enterprise Applications Trends ...

Analyst(s):   Darin Stewart   |   Ann Paul   |   Aditya Sawant   |   Mike Levisay   |   Simon Whight
Research Apr 2025
... Access Research Already a Gartner client? Service and support leaders are leveraging business process outsourcing partnerships for more than traditional service delivery, including supporting automation initiatives and improving CX outcomes. Leaders can use this report to benchmark their BPO strategies ...

Analyst(s):   J.J. Moncus   |   Aman Jagdev
Premium Research Sep 2025
... invest in supporting technology to build/acquire new key capabilities. High-performing managed service providers (MSPs) invest in service automation tools, processes and operational AI that support repeatable and scalable services. Overview Introduction Analysis Gartner Recommended Reading Note 1: Managed ...

Analyst(s):   Don Ribar
... system integrations and legacy data migrations Identifying legal AI use cases and technology for corporate legal departments Workflow management and automation powered by legal technology and generative AI Legal Technology and AI Strategy University of Rochester, MBA University of Iowa, BBA Project Management ...
Research Apr 2024
... Access Research Already a Gartner client? Enterprise application leaders are struggling to understand and develop their hyperautomation practices. Use this comprehensive guide, which includes strategic insights and practical recommendations, to master the Hyperautomation Maturity Model. Overview Introdu ...

Analyst(s):   Cathy Tornbohm   |   Sachin Joshi   |   Arthur Villa
Premium Research Aug 2024
... Infrastructure platform engineering leverages software engineering practices to implement a product-centric approach for infrastructure. To provision and operate Kubernetes at scale, I&O technical professionals must combine IPE with practices like infrastructure as code, Cluster API and GitOps. Overv ...

Analyst(s):   Lucas Albuquerque
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