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Premium Research Feb 2024
... So you’ve already deployed IaC and CI/CD? Here’s a masterclass on what comes next. We’ll discuss how I&O technical professionals can build the source of truth, ensure compliance with policy as code, integrate tests, reconcile configurations, rearchitect for immutability and overcome a skills crisis. ...

Analyst(s):   Paul Delory
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Research Nov 2021
... Access Insights Already a Gartner client? At the heart of any modern privacy regulation are data subject rights and a commitment to giving individuals visibility into and control over their information. This research gives security and risk management leaders a market overview to help them drive trans ...

Analyst(s):   Bart Willemsen   |   Bernard Woo   |   Nader Henein
Research Feb 2020
... Access Insights Already a Gartner client? At the heart of any modern privacy regulation are data subject rights and the commitment that an individual has visibility and control over their information. This research gives security and risk management leaders a market overview to deliver transparency an ...

Analyst(s):   Bernard Woo   |   Bart Willemsen   |   Nader Henein
Premium Research Dec 2023
... Education CIOs are evaluating generative AI’s potential and managing its risks. This challenge, along with the continued need for operational efficiency, student experience and competitiveness, creates a complex landscape that education CIOs must plan to navigate. Overview Strategic Planning Assumptio ...

Analyst(s):   Paul Riley   |   Tony Sheehan   |   Kelly Calhoun Williams   |   Terri-Lynn Thayer   |   Saher Mahmood   |   Grace Farrell
Premium Research Oct 2026
... AI agents are becoming a new interaction and decision layer for CRM and ERP platforms. To succeed in 2027, application architects must strengthen automation and integration foundations, and establish the contextual intelligence required for reliable AI execution. Overview Enterprise Applications Trends ...

Analyst(s):   Darin Stewart   |   Ann Paul   |   Aditya Sawant   |   Mike Levisay   |   Simon Whight
Research Mar 2021
... is a composed application experience focused on administrative task automation achieved by a fusion team of clinical and IT staff. Healthcare and life science CIOs can learn from this citizen-developer-driven approach to automation. Gartner Insights Abstract ...

Analyst(s):   Mandi Bishop
Research Apr 2025
... Access Research Already a Gartner client? Service and support leaders are leveraging business process outsourcing partnerships for more than traditional service delivery, including supporting automation initiatives and improving CX outcomes. Leaders can use this report to benchmark their BPO strategies ...

Analyst(s):   J.J. Moncus   |   Aman Jagdev
Premium Research Sep 2025
... invest in supporting technology to build/acquire new key capabilities. High-performing managed service providers (MSPs) invest in service automation tools, processes and operational AI that support repeatable and scalable services. Overview Introduction Analysis Gartner Recommended Reading Note 1: Managed ...

Analyst(s):   Don Ribar
Premium Research Feb 2020
... Heads of legal operations can use this case study to learn how to plan automation experiments to minimize risk and determine when an automation tool is ready for action. Overview Solution Highlights Challenge Prerequisites Solution Overview Results Recommendations About This Research Recommended by the ...

Analyst(s):   Legal and Compliance Research Team
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