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Premium Research Aug 2024
... Successfully implementing an I&O automation strategy can seem daunting. In this infographic, we identify 12 steps that every I&O leader should take to exceed their automation goals. Overview Gartner Recommended Reading Gartner Recommended Reading Gartner Recommended Reading Gar (Optiona (Optiona Internal ...

Analyst(s):   Cameron Haight
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Premium Research Jun 2025
... Hyper-synthetic data fuels the evolution and demand for AI. Product leaders relying solely on real data to access forecasting and scenario exploration capabilities will fail to drive differentiation, cost savings and revenue growth that hyper-synthetic data offers. Overview Analysis Gartner Recommended ...

Analyst(s):   Vibha Chitkara   |   Kiumarse Zamanian   |   Ben Lee   |   Nick Ingelbrecht   |   Tuong Nguyen
Research Mar 2025
... future with agentless ITSM service desks. I&O leaders must establish new roles and responsibilities if they intend to make this transition to AI- and automation-centric service delivery. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Joe Rogus   |   Chris Laske   |   Sunil Kumar   |   Chris Saunderson
... at the university was tasked with improving the hiring process for frontline service representatives to be more customer-centric. How Gartner helped Gartner provided the client resources to identify inefficiencies in the client's hiring process and suggest critical areas of improvement to develop an ...
Research Sep 2026
... dashboards into self-regulating agentic networks. Product leaders must establish shared protocols and safety-first governance in order to scale multiagent automation across urban infrastructure and unlock recurring revenue models. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Milly Xiang   |   Tracy Tsai
Premium Research Jun 2025
... Despite investments in automation, AI tools and process efficiencies, software engineering organizations are falling far short of their productivity goals. This research reveals three developer-centric strategies software engineering leaders must implement to unlock developer productivity gains beyond ...

Analyst(s):   Alec Pallin   |   Akriti Kapoor   |   Raveena Gandhi
Premium Research Oct 2025
... Organizations often have varying requirements for processing documents, depending on their use case and complexity. Enterprise application leaders should identify the best-fit implementation pattern for IDP that addresses most document workflow automation needs. Insights at a Glance Impact Brief Actions ...

Analyst(s):   Shubhangi Vashisth   |   Soyeb Barot
Premium Research Jul 2024
... Scheduling automation software enhances efficiency by automating and streamlining the management of appointments, meetings and other time-sensitive activities. Applications and software engineering leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Methodology ...

Analyst(s):   Peer Contributors
Premium Research May 2024
... Network automation platforms automate and coordinate diverse vendor network operations, including provisioning, troubleshooting, configuration management and reporting. I&O networking leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading ...

Analyst(s):   Peer Contributors
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