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Research Jan 2020
... Access Insights Already a Gartner client? Effective risk management is a critical driver of achieving business goals. To enable this success, risk and compliance organizations must ensure effective risk assessment, mitigation, monitoring and reporting to reduce risk, increase stakeholder trust and sup ...

Analyst(s):   Stephanie Quaranta
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Research Aug 2024
... Access Insights Already a Gartner client? The BPS market is forecast to grow at a five-year CAGR of 6.9% (6.1% in CC) to reach almost $300 billion by 2028 from $215 billion in 2023. The gap between traditional and digital BPS will continue to widen, with the latter expected to grow at a five-year CAGR ...

Analyst(s):   Scott Frederick   |   Mohit Khemka
Research Oct 2023
... Access Insights Already a Gartner client? The BPS market is forecast to grow at a five-year CAGR of 9.1% (8.4% in CC) to reach $303 billion by 2027 from $196 billion in 2022. AI- and GenAI-enabled technologies are projected to inject $28 billion during the forecast period and grow at a five-year CAGR ...

Analyst(s):   Mohit Khemka   |   Tom Coshow   |   Hardeep Singh   |   Scott Frederick
Announcement December 13 2022
... 960 12,351 Business Process Automation (BPA) 2,416 2,585 2,761 2,940 Multiexperience Development Platforms (MDXP) 2,081 2,508 2,999 3,563 Robotic Process Automation (RPA) 2,350 2,892 3,401 3,879 Integration Platform as a Service (iPaaS) 4,680 5,668 6,668 7,838 Citizen Automation and Development Platforms ...
Premium Research Mar 2024
... Financial services leaders face difficulty in scaling automation initiatives due to the number and complexity of stakeholder decisions related to the task. By leveraging six strategies that embrace friction, leaders can scale automation more effectively and exceed goals for cost and revenue. Gartner ...

Analyst(s):   Financial Services Business Leader Research Team
Premium Research Dec 2024
... I&O leaders are turning to automation to improve efficiency, quality and speed of delivery in the infrastructure and operations function. This ignition guide offers step-by-step instructions, including documents and tools, for creating a successful automation strategy. Overview Steps Gartner Recommended ...

Analyst(s):   Katy Weber   |   Chris Saunderson
Research Sep 2026
... earned privilege. This playbook maps five levels of campaign autonomy against four agent control levers, helping marketing leaders balance execution automation with error budget stability to scale safely. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions How to Execute Success Measures ...

Analyst(s):   James McCormick
Research Sep 2026
... foundations required for success. Agentic AI amplifies infrastructure weaknesses. Operational inaccuracies that humans previously compensated for become automation risks when consumed directly by AI systems. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions How to Execute Success Measures ...

Analyst(s):   Mike Leibovitz   |   Nauman Raja
Research Aug 2026
... client? The enterprise AI assistant market is rapidly evolving from chatbot-style SaaS applications to hybrid systems that provide many more task automation and integration capabilities, significantly increasing cybersecurity risk. CISOs must adopt emerging best practices to mitigate AI risks. Insights ...

Analyst(s):   Ashish Suraj Bhan   |   John Watts   |   Peter Firstbrook
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