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Premium Research Nov 2024
... Among the 18 representative public BPS providers analyzed, the average YoY revenue growth was 3.4%, and the average operating margin was 17.6% in 2Q24, highlighting providers’ core operations performance and enabling benchmarking against others in their respective BPS functional areas. Gartner Insigh ...

Analyst(s):   Mohit Khemka
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Premium Research May 2024
... The continued adoption of cloud, DevOps and platform engineering requires the expansion of infrastructure automation and orchestration capabilities to meet user demands. I&O leaders must evolve practices to accelerate and optimize infrastructure delivery, mitigate risk and enable autonomy. Gartner Research ...

Analyst(s):   Chris Saunderson
Premium Research Jan 2024
... In this episode, Richard Wieselfors, automation and AI lead at Ericsson, shares how his team was able to think big, start small and scale to deliver and measure over $500 million in business benefits. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rita Sallam   |   Afraz Jaffri
Premium Research Feb 2024
... digital transformation success depends on a solid digital foundation. This research describes how several enterprises leveraged investments in I&O automation to strengthen their digital foundation and deliver successful digital business outcomes. Analysis Research Highlights Gartner Recommended Reading ...

Analyst(s):   Cameron Haight
Research Sep 2024
... Access Research Already a Gartner client? The success of IT financial management initiatives is commonly tied to a predictable set of activities that automate manual tools and approaches. This tool will help CIOs document their requirements, streamline their execution, and improve their chances of a s ...

Analyst(s):   Robert Naegle   |   Jim McGittigan
Premium Research Feb 2025
... Organizations should adopt SFA platforms for capturing sales data, optimizing customer engagement and preventing low sales performance. This note guides sales operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Ga ...

Analyst(s):   Peer Contributors
Premium Research Apr 2024
... The former planning and operational nature of ERP is being heavily affected by the recent trends and interest in AI-based technologies. Application leaders should use these predictions to adapt their current strategies to support a smarter and more automated reality supported by ERP applications. Ove ...

Analyst(s):   Denis Torii
Research Jun 2019
... This summary contains input from twenty-three members regarding performance dashboards used to track IT organization results. This summary will help members understand how many and what sort of metrics and KPIs their peers include on IT performance dashboards, as well as which of these metrics are m ...

Analyst(s):   Consult the Board Research Team
Premium Research Feb 2024
... CM-BPS firms need to be proactive about bringing AI and automation solutions to legacy clients. Offering managers should use the strategy described in this research to target and nurture the right clients while maximizing the potential for quick engagement and, ultimately, wins. Overview Introduction ...

Analyst(s):   Scott Frederick   |   Tom Coshow
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