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Blog Post March 13 2026
... and RACI: Identify every task where the "R" is currently a repetitive digital process. If that is a heavy lift, there are AI tools to help. Upgrade your "A": Continually train your managers and leaders in AI and automation literacy. This version of the matrix will not be as static as the original. Move ...
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Research Aug 2020
... Eldercare-Assistive Robots Genomics Medicine Patient Self-Scheduling Customer Data Platforms Medication Compliance Management Voice-of-the-Customer Solutions Generation 2 Medical Shopping Healthcare CRM Healthcare Consumer Insight as a Service Patient Portals (Untethered) Robotic Process Automation (RPA) Climbing ...

Analyst(s):   Jeff Cribbs   |   Mark Gilbert
Premium Research Aug 2026
... Despite being overhyped, polyfunctional robots hold massive potential, but current deployment is confined to structured routine industrial tasks. To bridge this maturity gap, viable vendors abandon lab perfection and demo dances to master automotive-grade manufacturing and scale physical AI. Summary ...

Analyst(s):   Bill Ray   |   Jonathan Davenport   |   Chris Campbell   |   Christian Stephan
Research Jun 2026
... Access Insights Already a Gartner client? Humanoid working robots can boost logistics operations with flexibility and productivity, but currently face high cost and reliability challenges. Logistics leaders can mitigate risks by engaging their workforce and using phased, ROI-driven rollouts of high-value ...

Analyst(s):   Federica Stufano   |   Abdil Tunca
Premium Research Oct 2019
... This case demonstrates for corporate controllers CRH’s process of refocusing segregation of duties (SOD) from process-based SOD to human-bot-based SOD. This enabled CRH to remove process-based SOD controls, consolidating processes under fewer bot licenses and increasing bot utilization. Gartner Insights ...

Analyst(s):   Finance Research Team
Premium Research Jul 2025
... Adoption of robotics and automated material handling equipment is accelerating in warehouses and distribution centers. Supply chain technology leaders must select the right software architecture when implementing robotics and automation in warehouses and distribution centers, or risk lost investment. ...

Analyst(s):   Rishabh Narang   |   Federica Stufano   |   Simon Tunstall
Premium Research Nov 2019
... CRH consolidates finance processes under fewer bot licenses by focusing segregation of duties only on human interactions with bots. This case study teaches corporate controllers how to maintain SOD within their RPA programs while increasing bot utilization. Overview Solution Highlights Challenge Business ...

Analyst(s):   Finance Research Team
Research Jul 2020
... the Trough Integrated Risk Management Natural Language Query Data and Analytics Governance Digital Business Transformation Blockchain Robotic Process Automation (RPA) Privacy Management Tools Climbing the Slope Corporate Legal Matter Management E-Discovery Software Contract Life Cycle Management Enterprise ...

Analyst(s):   Marko Sillanpaa
Research Sep 2019
... This research helps corporate controllers anticipate and solve two major internal controls and governance challenges around RPA: organizations deploying bots without assessing financial reporting risk and frequent bot failures that strain finance staff. Overview Conclusion About This Research Endnotes ...

Analyst(s):   Finance Research Team
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