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Research Oct 2025
... on investment. Emotion AI can bridge this gap by making interactions more connected. Product leaders should invest in emotion AI to enhance CV and robotics, creating engaging, trustworthy applications in healthcare, retail, and customer experience. Overview Strategic Planning Assumption(s) Analysis Gartner ...

Analyst(s):   Christian Stephan   |   Roberta Cozza   |   Alizeh Khare
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Research Jul 2024
... Access Research Already a Gartner client? Technologies and capabilities for operations and automation reduce capital expenditure, increase performance efficiency and improve customer experience. Communications service provider CIOs can use this Hype Cycle to find top capabilities for planning, investment ...

Analyst(s):   Mounish Rai   |   Amresh Nandan
Premium Research Jun 2026
... Gartner First Takes Fresh insights on emerging trends CIOs should evaluate Anthropic’s newly released Claude Fable 5 and Mythos 5 for agentic automation, balancing improved capabilities against higher costs. Prioritize use cases with clear ROI and agentic maturity and align with CISOs to modernize application ...

Analyst(s):   C.A. Swan   |   Gary Olliffe   |   Shiva Varma   |   Jeremy D'Hoinne   |   Ray Valdes   |   Chirag Dekate   |   Soyeb Barot
Premium Research May 2026
... Distributed denial-of-service attacks have surged in scale, increasing to 31.4TB, driven by AI-powered automation, new API vulnerabilities and relentless botnet activity. Chief information security officers must urgently modernize their defenses or risk catastrophic business disruption. Insights at a ...

Analyst(s):   Thomas Lintemuth
Research Jun 2026
... Access Insights Already a Gartner client? Supply chain AI remains trapped in pilots when fragmented business context erodes trust, reuse and decision automation. CSCOs must use semantic layers to govern metrics, entities, relationships and rules before scaling AI. Overview Introduction Description Benefits ...

Analyst(s):   Vas Plessas
Research Jul 2026
... Access Insights Already a Gartner client? Domain-specific models are transforming industries such as healthcare and manufacturing by enabling advanced automation, leading to improved accuracy and operational efficiency. Product leaders should create specialized DSM solutions that enable competitive differentiation ...

Analyst(s):   Samantha Searle   |   Annette Zimmermann   |   Apoorva Chhabra   |   Roberta Cozza   |   Anushree Verma
Research Jan 2022
... Through business and process modeling, EBPA helps enterprise architecture and technology innovation leaders improve business performance and achieve resilient growth. This research describes the market, identifies use cases, and highlights some key vendors and their fit with common use scenarios. Overview ...

Analyst(s):   Tushar Srivastava   |   Marc Kerremans
Announcement June 30 2026
... widespread adoption will evolve over time. Physical AI Bringing AI into physical operations, this technology combines AI models with IoT sensors, robotics and automation systems to enable real-time sensing, analysis and execution across supply chain environments. It enhances operational efficiency, safety and ...
Research Jun 2024
... Access Insights Already a Gartner client? In 2023, the business process services (BPS) market grew by 2.8% in U.S. dollars (3.1% in constant currency). The top BPS providers continue to expand their positions in respective domains, focusing on innovative and differentiated digital offerings and leveraging ...

Analyst(s):   Cathy Tornbohm   |   Mohit Khemka   |   Kratu Gupta   |   Scott Frederick
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