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Premium Research May 2026
... Supply chains face a paradigm shift to find success in an AI-driven autonomous business era. CSCOs must transition from rigid, rule-based automation to agile autonomy by building autonomous-ready operations, intelligence, and workforces to handle global disruptions and secure future resilience. Insights ...

Analyst(s):   Lindsay Azim   |   Julia Heyman   |   Alan O'Keeffe   |   Lorraine Gavin   |   Cristina Carvallo
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Premium Research Apr 2026
... Anthropic offers enterprise AI assistants as embedded conversational tools and stand-alone agentic automation. This guide helps application leaders navigate Claude Chat for everyday AI and Claude Cowork as an agentic platform to align capabilities, security, and costs with enterprise workflows. Insights ...

Analyst(s):   Adam Preset   |   Melanie Alexander   |   Nikos Drakos   |   Simon Whight   |   Mike Warren   |   Sohail Majumdar
Premium Research Jun 2026
... As HR leaders shift their AI investments from basic administrative automation to strategic workforce planning, high-technology executives and their teams need to adapt. Success requires balancing immediate sales of fast-ROI operational tools with long-term roadmaps for more strategic use cases. Insights ...

Analyst(s):   Michelle Shapiro
Research May 2026
... Access Insights Already a Gartner client? As service models move toward automation and outcomes, quality must evolve beyond interaction scoring. Leaders need quality intelligence (QI) that evaluates whether the end-to-end service system enables customer progress and delivers value. Insights at a Glance ...

Analyst(s):   John Quaglietta   |   Jonathan Schmidt
Premium Research May 2026
... reshaping logistics outsourcing, shifting the focus from traditional labor and asset efficiency to value creation through AI-driven visibility, decision automation, and network orchestration. Future outsourcing strategies will prioritize decision rights control, data control across partners, and scalable AI- ...

Analyst(s):   Brian Day   |   Jose Reyes
Premium Research Apr 2026
... infrastructure as code, orchestrating complex workflows autonomously. Heads of I&O must evolve practices, team structures and governance to harness agentic automation, bridge skills gaps and ensure operational integrity. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended ...

Analyst(s):   Chris Saunderson   |   Hassan Ennaciri   |   Daniel Betts   |   Owen Marino
Research Jul 2026
... Across industries, technology strategies are centered on modernizing operations, boosting productivity, and enabling agile business models. Cloud, AI, automation, and analytics have become core capabilities that help organizations improve efficiency, manage risk, and drive sustainable growth. Insights at a ...

Analyst(s):   Jonathan Davenport   |   Jonathan Rivera   |   Shivani Palepu   |   Scot Kim   |   Debbie Buckland   |   Hanna Karki   |   Gregor Petri   |   James Ingham   |   Peter Kjeldsen   |   Rishi Sood   |   Nicole Foust   |   Inna Agamirzian   |   Marlena Brown   |   Sruthi Nair   |   Simon Cushing   |   Pankaj Verma   |   Jeff Casey
Research May 2026
... software market sustained strong double-digit growth in 2025, driven by accelerating cloud adoption, AI-powered observability demand and enterprise automation priorities. ServiceNow, Broadcom and Datadog strengthened positions, while incumbents faced pressure from emerging cloud-native challengers. Overview ...

Analyst(s):   Colin Fletcher   |   Mudit Sharma   |   Kanchi Bindal
Research Jun 2026
... forming a cross-functional identity and access management center of excellence. This group establishes governance, standardizes policies, and embeds automation to reduce vulnerabilities. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner ...

Analyst(s):   Steve Wessels
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