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Premium Research Jan 2024
... B2B MAPs help organizations manage leads and accounts across the customer journey and enable engagement with existing customers. Marketing operations leaders need to conduct a structured vendor assessment based on use cases to ensure the selection of a suitable B2B MAP for the business. When to Use Di ...

Analyst(s):   Alan Antin   |   Rick LaFond   |   Matt Wakeman   |   Jeffrey L. Cohen
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Premium Research Jan 2025
... Combining GitOps with Kubernetes enables management of configuration drift while simultaneously increasing the velocity of application deployments. This research provides guidance to I&O technical professionals on what GitOps is, when to use it, when to avoid it and the prerequisites for success. Ove ...

Analyst(s):   Ross Fomerand
Premium Research Nov 2024
... GenAI can make chatbots more user-friendly, but user satisfaction is low since users expect chatbots to fulfill requests and answer questions. I&O technical professionals can use this research to expand service desk capabilities and delight users by integrating the service catalog and knowledge base ...

Analyst(s):   Tyler Cheney
Research Jan 2022
... Application leaders supporting sales need to know how to communicate their request-for-proposal requirements to prospective SFA vendors. Use this research to help guide the three most important areas to communicate in order to improve vendor selection. Gartner Insights Abstract ...

Analyst(s):   Adnan Zijadic
Research October 11 2024
... they will lead the transformation through robotics, machine learning and AI technology. Download the Gartner Supply Chain Automation Roadmap for analyst guidance on aligning supply chain strategy to the phases of the hyperautomation journey: supply chain automation by 2025, augmentation by 2030 and autonomy ...
Announcement October 27 2019
... 2019, according to Gartner, Inc. Behind this growth are new investments in modern business intelligence (BI), augmented analytics and robotic process automation (RPA) software. Globally, the banking and securities industry spends the most on information technology products and services. In Australia ...
... President for the Infrastructure and Operations team within Gartner for Technical Professionals. His team covers cloud adoption, cloud costs, monitoring, RPA, and AIOps. Previously at Gartner, Mark was a Research Vice President covering end user technologies. He has more than 28 years of experience in the ...
Webinar On-Demand
... ’t provide anticipatory service information, such as alerts for upcoming maintenance, result in repetitive queries and a less efficient IT support process. The solution is to create a chatbot capable of both answering questions and fulfilling requests. However, with chatbots, you only have one chance ...

Analyst(s):   Tyler Cheney   |   Hemant Narang
Premium Research Jun 2026
... hype. We’ve analyzed AI’s potential to transform IT infrastructure and operations capabilities so CIOs can make decisive, realistic investments in automation, reskilling, and future-readiness. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner ...

Analyst(s):   Shivica Mathur   |   Milind Govekar   |   Meghna Joshi
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