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Research Jul 2019
... Customer Journey Analytics Finance and Accounting BPaaS IoT Business Solutions Chatbots Business Process as a Service (BPaaS) Video Calling for Customer Service Sliding Into the Trough Robotic Process Automation Offerings Digital Business Consulting Services Source-to-Pay BPO Order-to-Cash BPO Blockchain ...

Analyst(s):   Katie Gove
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Premium Research Sep 2026
... AI agents are transforming the network automation landscape. Infrastructure architects are increasingly using platforms to help mature network automation initiatives beyond basic tasks. This note describes the architecture components needed for network automation. Architecture Brief Architecture Use Case ...

Analyst(s):   Simon Richard   |   Jorge Aragon
Premium Research Jul 2026
... The network automation paradox is the persistent gap between growing investments in automation technologies and the limited value many enterprises realize from them. This research provides infrastructure architects with an outcome-driven approach to align automation initiatives with business and operational ...

Analyst(s):   Jorge Aragon
Research Jul 2025
... Access Insights Already a Gartner client? Enterprise process automation transforms the agility and efficiency of business operations, but emerging technologies and practices can be difficult to gauge. Enterprise applications leaders can use this Hype Cycle to understand emerging innovations and assess ...

Analyst(s):   Saikat Ray   |   Arthur Villa
Research May 2025
... Already a Gartner client? BPA tools support organizational goals of digital transformation and cost optimization by automating and monitoring business processes. This Market Guide helps enterprise application leaders understand the market’s key features, functionality, use cases, trends and representative ...

Analyst(s):   Tushar Srivastava   |   Sachin Joshi   |   Marc Kerremans   |   Saikat Ray
... intelligent automation and RPA solutions to streamline systems, processes, fill application gaps and/or substitute lower cost modules. An architect of creating and running leading practice global Finance operations including PMO's, Procurement, Accounts Payable, Payroll, Global Travel, T&E, and RPA. Mike also ...
Premium Research Oct 2019
... deliver on common automation goals. They must build a governance model that empowers them to scale up automation tasks with high velocity and optimize ROI. Key Challenges Introduction Analysis Apply an Adaptive Governance Framework Build a Well-Defined Operating Model Prioritize Your Automation Portfolio Gartner ...

Analyst(s):   Rob Dunie   |   Thomas Klinect   |   Saikat Ray
Research Aug 2020
... Payment Integrity Solutions API Management in Healthcare Payers BPaaS for Healthcare Payers Digital Concierge Consumer Engagement Services Robotic Process Automation for Healthcare Payers Blockchain in Healthcare Community Resource Network Management Consumer Journey Analytics in Healthcare Healthcare ...

Analyst(s):   Jeff Cribbs   |   Mandi Bishop   |   Bryan Cole
... leaders must target processes and engage stakeholders for robotics to succeed. Research: Hear from shared services leaders on their use of robotic process automation to benchmark your approach. Checklist: Learn the 5 elements of effective implementation and governance of robotics. About Executive Guidance ...
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