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Research Aug 2026
... client? Application rationalization initiatives frequently stall due to prolonged analytical processes, organizational resistance and isolated IT execution. Enterprise leaders can standardize enterprise processes by streamlining decision making, partnering directly with business stakeholders and establishing ...

Analyst(s):   Tristan Iles   |   Graham Wilkins   |   Tad Travis
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Premium Research Aug 2026
... People analytics teams are harnessing new AI-enabled tools and processes to help them meet the demand for insights from the business. To maximize the value these provide, teams must rethink the process they take to developing these insights, shifting from a project to an analytics product approach. ...

Analyst(s):   Tim Pasto
Premium Research Oct 2026
... Major IT incidents require fast resolution, but pressure can lead teams to skip formal processes. This guide shows IT operations specialists how to formalize and use AI to support those processes, automate updates, document actions and improve workflows to reduce incident impact and recurrence. Overview ...

Analyst(s):   Luis Fernandez
Premium Research Sep 2026
... CRM workflows from the UI and run customer-facing processes create an initial agentic arbitrage opportunity worth up to $109 billion by 2030. Long-term CRM value will come from agents with full customer context that can provide control of complex processes. Insights at a Glance Strategic Planning Assumptions ...

Analyst(s):   George Brocklehurst   |   Amarendra .   |   Julian Poulter
Premium Research Apr 2026
... Adopting agentic coding tools like Claude Code CLI empowers infrastructure and operations teams to modernize and accelerate automation. This research provides a seven-step approach to help infrastructure platform engineers integrate this tool into existing scripting workflows and IaC environments. Overview ...

Analyst(s):   Ross Fomerand
Premium Research Jan 2026
... Rising fulfillment complexity, tightening service‑level demands and rapid automation growth are making modern WMS adoption urgent for operational resilience. This note guides supply chain technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Community Contributor
Premium Research Feb 2026
... The work that connects us is the most resilient to AI automation. This research provides guidance on how to redesign work to boost capacity, keep people motivated, and build workforce resilience to AI disruptions. Insights at a Glance Issue Context Impact Brief Implications Contributors Gartner Recommended ...

Analyst(s):   Caroline Hewings   |   Lily Mok   |   Shawn Murphy   |   Mary Mesaglio   |   Matt Hancocks   |   Dave Micko   |   Alicia Mullery   |   Kabeh Vaziri   |   Tori Paulman   |   Kevin Smith   |   Mbula Schoen
Webinar On-Demand
... Procurement is entering a period of rapid transformation as AI and automation reshape workflows, skills and decision‑making. The gap is widening between organizations that pair technology investment with the right talent and operating model readiness and those that lag behind. This Gartner webinar explores ...

Analyst(s):   Andrea Greenwald
Conference Highlight May 04 2026
... upskilling talent for the AI era and driving adoption to harness the capabilities of AI, automation and robotics.” “As routine interactions become increasingly automated, supply chain leaders will need to build deeper, digitally enabled partnerships grounded in trust, stronger partner capabilities and more ...
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