... IT providers increasingly use automation, AI agents and proprietary platforms, embedding assets deeply which raises complexity, costs and lock‑in risk. IT SPVM leaders must identify these dependencies early in the procurement phase, but also through the contract life cycle to protect flexibility and ...
Analyst(s): Mark Whitehouse | Ryan McKinney | Alan Stanley
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... this around, CSOs must pivot to a value-based approach by tightening qualification, differentiating their offer strategy, and scaling with AI and automation. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... Traditional enablement is often relegated to a support role that fails to impact revenue growth. CSOs must redesign the function to leverage automation, agentic AI and real-time analytics that drive measurable behavior change required to achieve scalable growth in the AI era. Insights at a Glance Strategic ...
Analyst(s): Doug Bushée | Shayne Jackson | Bill Yetman
... Unified APIs, AI-driven automation, and blockchain-enabled stablecoins will transform transaction banking by enabling instant cross-border deals, automated cash management and secure trade finance. This document provides CIOs with strategic insights and actionable recommendations to enhance operational ...
... 2025 continue to make significant investments in logistics. CSCOs can use this research to explore trends in digitalization, AI, and intelligent automation — and determine how optimizing their logistics networks will drive service innovation and long-term enterprise growth. Insights at a Glance Issue ...
... Marketing is entering an era of multiagent automation, and most architectures aren’t prepared. Without change, AI implementation will become constrained rather than catalytic. CMOs must begin building the composable foundation required for true stack agility and scale. Insights at a Glance Strategic ...
... Productivity gains from AI are difficult to achieve. CMOs of leading marketing organizations focus on workflow automation to increase near-term ROI from AI investments — boosting efficiency and freeing resources for growth. Other CMOs will have to shift gears to make up ground on the leaders. Insights ...
... Rapid advances in automation, AI, and low-code/no-code platforms are driving significant efficiency gains, and challenging the viability of traditional SAP application service models. Tech services leaders need to adapt quickly or lose relevance and market share to more innovative, AI-native competitors ...
... Access Insights Already a Gartner client? As procurement rapidly adopts AI across autonomous sourcing, supplier intelligence, intake automation and agent‑driven S2P, CPOs must mitigate rising risks of vendor lock-in, driven largely by proprietary data structures, embedded prompts, and platform‑bound ...