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Premium Research Apr 2026
... Marketing is entering an era of multiagent automation, and most architectures aren’t prepared. Without change, AI implementation will become constrained rather than catalytic. CMOs must begin building the composable foundation required for true stack agility and scale. Insights at a Glance Strategic ...

Analyst(s):   Julia Multedo
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Premium Research Jan 2026
... Productivity gains from AI are difficult to achieve. CMOs of leading marketing organizations focus on workflow automation to increase near-term ROI from AI investments — boosting efficiency and freeing resources for growth. Other CMOs will have to shift gears to make up ground on the leaders. Insights ...

Analyst(s):   Michael McCune
Research Mar 2026
... Access Insights Already a Gartner client? As procurement rapidly adopts AI across autonomous sourcing, supplier intelligence, intake automation and agent‑driven S2P, CPOs must mitigate rising risks of vendor lock-in, driven largely by proprietary data structures, embedded prompts, and platform‑bound ...

Analyst(s):   Yanni Karalis   |   Ryan Polk
Premium Research Mar 2026
... Rapid advances in automation, AI, and low-code/no-code platforms are driving significant efficiency gains, and challenging the viability of traditional SAP application service models. Tech services leaders need to adapt quickly or lose relevance and market share to more innovative, AI-native competitors ...

Analyst(s):   Fabio Di Capua
Research Aug 2026
... business orchestration. This design capability and its critical capabilities are essential as a semantic context layer in the journey from autonomous process and business operations to, ultimately, autonomous business. Overview What You Need to Know Analysis ARIS Bizzdesign BOC Group BusinessOptix Celonis ...

Analyst(s):   Marc Kerremans   |   David Sugden   |   Auria Asadsangabi
... helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. Alignment of business and supply chain strategies Identification of retail trends and the impact on business processes Emerging supply chain best practices Emerging technology trends within the ...
Article August 31 2026
... highest-performing organizations simplify work, automate processes and redirect freed capacity into higher-value activities. Several actions can improve performance: Standardize AI use-case prioritization Reinvest capacity gains created through automation Track AI value metrics consistently Use AI to automate ...
... formulate strategies. Aaron Zeper, CEO at DMD Systems Recovery, sought support from Gartner to address evolving client demands, the circular economy, and automation. By working with Gartner, the company accelerated their services evolution, refined their market terminology, and successfully grew services revenue ...
Research July 27 2026
... Is And How to Capture It Curious where tech services is headed? Explore upcoming spending trends in AI, Application, Infrastructure, and Business Process Services. Download the infographic for detailed forecasts, spending by segment, and key market drivers. 5-Year Market Growth Snapshot: AI Services: ...
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