... Access Research Already a Gartner client? Recent advancements in generative AI and HR virtual assistants can help HR technology leaders to drive HR efficiency and improve employee experience, but deployment requires caution. Use this research to assess the benefits and risks of HR virtual assistants a ...
Analyst(s): Ranadip Chandra | Eser Rizaoglu | Helen Poitevin
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... Access Research Already a Gartner client? Recent announcements on innovations in and the future of quantum computing have created confusion and chaos in the market/industry, blurring the lines between hype and reality. This CIO research presents timeline estimates for achieving business value with qua ...
... Investments in F&A BPO have increased as organizations seek to automate finance operations and reduce human dependency to prevent operational stagnancy. This note guides corporate controllers to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Les ...
... Technology innovation leaders should monitor advances in deepfake video detection using AI, neuromorphic computing, photonic signal processors and optical AI computers — all of which may suggest new technology strategy opportunities. Gartner Research ...
... Chief enterprise architects struggle to show how information and technology improves business processes that deliver business outcomes. Use this research to improve investment recommendations beyond technical debt alone, making a clear connection between IT and the business it serves. More Detail Gartner ...
... customer experience and other service leaders in the areas of CX, Voice of the Customer (VoC), Quality, Talent Management and other customer service processes and strategy. Ms. Alvord has over 33 years of experience with Customer Service strategy and operations, Customer Experience (CX), and Voice of the ...
... Access Insights Already a Gartner client? CIOs aiming to create a sustainable innovation process and culture can use this guide to confirm innovation goals and form an action plan that incorporates Gartner recommendations. We include a questionnaire of innovation goals, a multisession engagement plan ...
Analyst(s): Nicholas Evans | Michelle Bazargan | Daniel Sun | Samantha Searle | Tsuneo Fujiwara | Brian Prentice | Peter Skyttegaard | Jackie Fenn | Darren Topham
... Access Insights Already a Gartner client? Successful organizations are leveraging competitive co-creation processes to quickly identify the best IT solutions, IT services and contract for delivery. Sourcing, procurement and vendor management leaders must work collaboratively with SMEs to implement the ...
Analyst(s): Luis Pinto | Gunjan Gupta | Claudio Da Rold | Ulrik Stihoej | Biswajit Maity | Alessio Meloni
... emerging technologies will play a key role in this.
Robotic process automation (RPA) and immersive technologies – such as virtual and augmented reality – are two categories of technology that are likely to help reduce the need for onsite work. RPA addresses barriers to create more efficient workflows ...