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... leadership team and was responsible for driving the S&OP process and all supply chain planning and execution activities throughout the division. He is a certified Six Sigma Black Belt. How to implement and transform S&OP nad S&OE as strategic business processes How to achieve best practices in demand planning ...
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... developing buying journey aligned processes, content and technology stacks. Prior to Gartner, Alyssa has over a decade of experience in sales operations, forecasting, pipeline generation and management, and seller development. She is skilled in simplifying seller processes, improving buyer engagement and ...
Research Jan 2021
... Access Insights Already a Gartner client? Customer management BPO is experiencing a seismic shift from offshore voice services to digital and work-at-home services while delivering customer experience and trust. Business unit leaders at TSPs should capitalize on these trends for profitable, high-impac ...

Analyst(s):   TJ Singh   |   Deborah Alvord
Research May 2026
... struggle to keep up with demand for personalized, high-impact demos due to slow, manual creation processes and limited scalability. Product marketing leaders and GTM teams should use AI-enabled processes and products to automate demo creation, accelerate personalization, and deliver effective demo experiences ...

Analyst(s):   David Yockelson
Premium Research Nov 2025
... Driven by demands for more efficient outcomes, IT departments will be expected to leverage AI agents in software development automation, IT management, and infrastructure provisioning. CIOs must lead by example, invest in complementary tools, and deploy AI agents to hasten organizational progress. Gartner ...

Analyst(s):   Cameron Haight   |   Rajesh Kandaswamy
Premium Research Nov 2025
... requires that applications, products, data, and infrastructure evolve beyond human-centric IT to support continuous, programmatic interaction and automation. CIOs must audit current systems, assess APIs, and retool architecture to achieve agent readiness and maintain competitive agility. Gartner Research ...

Analyst(s):   Jason Wong   |   Rajesh Kandaswamy   |   Arun Chandrasekaran
Research Nov 2025
... client? Chief information officers in midsize enterprises must enhance their agile DevOps sourcing maturity by aligning training and development with automation and AI skills. Tailoring capability building to maturity stages maximizes outsourcing benefits and supports commercial agility. Gartner Research ...

Analyst(s):   Luis Pinto
Announcement January 19 2021
... competencies, finance departments will likely struggle to fully benefit from a range of incoming investments including advanced analytics, robotic process automation (RPA) and artificial intelligence (AI).   “CFOs are leaning into the ‘digital mandate’ and are investing heavily in next-generation technologies ...
Announcement October 21 2019
... one another and how they can be combined and coordinated is a major focus for hyperautomation. This trend was kicked off with robotic process automation (RPA). However, RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human ...
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